Technical Claims Specialist

4 months ago

Brisbane, Australia NTI Full time

The opportunity

Reporting to the Technical Claims Manager, you will work within a small team of Claims Technical Leads from across Australia to implement a proactive claims management process that clearly differentiates NTI from its competitors in terms of technical expertise, service delivery and claims management. In this role, you will be responsible for managing relationships with key clients in our Direct customer portfolio, as well as building new client relationships. You will develop tailored claims service offerings for key clients, and report on their claims trends. Day to day, you will:

  • Provide expert management of a complex claims portfolio 
  • Manage a small portfolio of Liability product claims
  • Share your technical claims expertise to benefit internal and external customers
  • Develop, build and maintain relationships with key broker partners in the region
  • Partner with senior leaders to drive full engagement with NTI’s values, with a focus on the pursuit of excellence in the delivery of claims services
  • Create and execute analysis and reporting on claims activity and trends
  • Contribute to innovative solutions to maintain service differentiation

Are you the Claims Technical Lead we are looking for?

As a Technical Lead, you will be able to confidently develop key client relationships and sell our claims value proposition with ease. You will have exceptional communication, relationship management and stakeholder management skills. Ideally, you will also have a minimum of five years’ experience in a similar technical claims role in the commercial heavy motor insurance industry, as well as relevant ANZIIF qualifications.  At a minimum, you have a technical mindset and a solid understanding of policy wordings. 

As a highly motivated and proactive problem solver, you will have excellent time management skills and are not afraid to deep dive into the detail. You are resilient, approachable and have a passion for initiating improvements to process and efficiency. 

What to expect when you’re a part of the NTI family:

NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). As the recent recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:

  • A real and tangible commitment to your development and ongoing study
  • Competitive annual incentive program of up to 15%
  • Generous discounts on a large range of personal insurance products
  • Access to discounts on over 350 retailers across Australia
  • Paid parental leave and the ability to apply for flexible working arrangements + more

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. 

Ready to apply? We can’t wait to read your application

Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews and psychometric testing as part of the application process.

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