Technical Claims Specialist

6 months ago

Brisbane, Australia NTI Full time

The opportunity

Reporting to the Technical Claims Manager, you will work within a small team of Claims Technical Leads from across Australia to implement a proactive claims management process that clearly differentiates NTI from its competitors in terms of technical expertise, service delivery and claims management. In this role, you will be responsible for managing relationships with key clients in our Direct customer portfolio, as well as building new client relationships. You will develop tailored claims service offerings for key clients, and report on their claims trends. Day to day, you will:

  • Provide expert management of a complex claims portfolio 
  • Manage a small portfolio of Liability product claims
  • Share your technical claims expertise to benefit internal and external customers
  • Develop, build and maintain relationships with key broker partners in the region
  • Partner with senior leaders to drive full engagement with NTI’s values, with a focus on the pursuit of excellence in the delivery of claims services
  • Create and execute analysis and reporting on claims activity and trends
  • Contribute to innovative solutions to maintain service differentiation

Are you the Claims Technical Lead we are looking for?

As a Technical Lead, you will be able to confidently develop key client relationships and sell our claims value proposition with ease. You will have exceptional communication, relationship management and stakeholder management skills. Ideally, you will also have a minimum of five years’ experience in a similar technical claims role in the commercial heavy motor insurance industry, as well as relevant ANZIIF qualifications.  At a minimum, you have a technical mindset and a solid understanding of policy wordings. 

As a highly motivated and proactive problem solver, you will have excellent time management skills and are not afraid to deep dive into the detail. You are resilient, approachable and have a passion for initiating improvements to process and efficiency. 

What to expect when you’re a part of the NTI family:

NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). As the recent recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:

  • A real and tangible commitment to your development and ongoing study
  • Competitive annual incentive program of up to 15%
  • Generous discounts on a large range of personal insurance products
  • Access to discounts on over 350 retailers across Australia
  • Paid parental leave and the ability to apply for flexible working arrangements + more

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. 

Ready to apply? We can’t wait to read your application

Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews and psychometric testing as part of the application process.

  • Technical Claims Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking a Technical Claims Specialist to join our team in Brisbane. In this role, you will work collaboratively with external and internal stakeholders to deliver exceptional customer experience and claims performance.

  • Claims Excellence Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking an experienced Claims Excellence Specialist to join our Commercial Claims team at Suncorp Group. In this pivotal role, you will work closely with the team leader and technical specialists in training, coaching, mentoring, and uplifting capability in managing claims across specialist products.Key ResponsibilitiesDevelop and...

  • Senior Claims Specialist

    1 month ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Claims Portfolio Manager to join our team at Suncorp Group. As a Claims Portfolio Manager, you will be responsible for overseeing a portfolio of complex and high-value claims, providing strategic oversight and technical claims support to drive excellent customer outcomes and timely resolution.Key...

  • Insurance Claims Specialist

    1 month ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    About the RoleThe Technical Advisor will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management. This role is responsible for supporting the Claims Advisors to make timely and appropriate decisions and ensuring claims strategy is cost-effective and tailored.Key ResponsibilitiesAct as the subject matter...

  • Claims Specialist

    4 weeks ago

    Brisbane, Queensland, Australia solera Full time

    Company Overview:Solera is a leading provider of cloud-based software solutions for the insurance and automotive industries. Our innovative technology enables clients to manage their operations more efficiently, ensuring timely and cost-effective claims processing.Salary: $60,000 - $80,000 per annumAbout the Role:We are seeking an experienced Property Claims...

  • Technical Specialist

    6 months ago

    Brisbane, Australia EML Full time

    **Technical Specialist**: NSW - Parramatta, QLD - Brisbane, NSW - Newcastle Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each...

  • Claims Assessment Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Youi Full time

    We are seeking an experienced Claims Assessment Specialist to join our team in South Brisbane. The successful candidate will be responsible for overseeing home and building claims by applying their technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers.Key Responsibilities:Conduct...

  • Claims Operations Specialist

    4 weeks ago

    Brisbane, Queensland, Australia solera Full time

    Overview:Solera is seeking an experienced Property Claims Coordinator to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.About the Role:We are looking for a skilled professional to manage the assessment and repairs across their claim's portfolio, engaging with clients and supply chain partners to...

  • Senior Claims Specialist

    4 weeks ago

    Brisbane, Queensland, Australia solera Full time

    Job OverviewSolera is seeking an experienced Property Loss Coordinator to join our team in Australia. This role requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.Main ResponsibilitiesCoordinate day-to-day operations of claims across our supplier network for insurer...

  • Technical Claims Specialist

    1 month ago

    Brisbane, Queensland, Australia Troocoo Full time

    About Our ClientTroocoo is a leading provider of insurance solutions dedicated to safeguarding customers in their time of need.About the RoleThe successful candidate will be responsible for delivering exceptional customer service throughout the motor claims process. Key duties include:Providing top-notch customer service via phone and online...

  • Technical Lead for Financial Lines Claims

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    We are seeking an experienced technical professional to join our Financial Lines and Professional Indemnity claims team as a Technical Lead. In this role, you will be responsible for providing technical decision-making for specialty claims teams across portfolios.Key ResponsibilitiesProvide technical decision-making for specialty claims teams across...

  • Senior Insurance Technical Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    About Vero InsuranceVero Insurance offers a competitive salary package, including Pay Band 4.Job OverviewThe Senior Insurance Technical Specialist will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management.You will be responsible for supporting the Claims Advisors to make timely and appropriate...

  • Claims Management Professional

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Senior Claims OfficerEstimated salary: $150,000 - $180,000 per annum.About the Role:We are seeking an experienced Senior Claims Officer to join our team in Sydney or Brisbane. As a senior member of the claims team, you will play a critical role in managing a diverse portfolio of complex/sensitive/high risk Professional and Financial Lines claims.You will...

  • Claims Resolution Specialist

    1 month ago

    Brisbane, Queensland, Australia Zurich Insurance Group Full time

    Drive Positive Impact with Zurich Insurance GroupWe are seeking a skilled Claims Resolution Specialist to manage a key client portfolio of medium and complex claims to resolution, in compliance with Zurich's procedures, standards and values.You will be responsible for:Providing a level of service that matches or exceeds the minimum service standardsManaging...

  • Customer Experience and Claims Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a skilled Customer Experience and Claims Specialist to join our team at Suncorp Group. This is a permanent opportunity that requires a customer-focused and technical advisor who can work collaboratively with external and internal stakeholders.

  • Senior Claims Management Specialist

    2 weeks ago

    Brisbane, Queensland, Australia solera Full time

    At Solera, we are seeking an experienced Claims Coordinator to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.The ideal candidate will have a background in Property Claims Coordination/Management and be responsible for engaging and building relationships with our clients and supply chain partners...

  • Motor Vehicle Claims Specialist

    1 month ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking an experienced Motor Vehicle Claims Specialist to join our team in Brisbane, QLD.This is a unique opportunity for a skilled professional to make a real difference in the lives of our customers. As a Motor Vehicle Claims Specialist, you will be responsible for assessing motor vehicles in either repair cost or total loss and...

  • Compensation Claims Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking a highly skilled Compensation Claims Specialist to join our team in Brisbane. This is a permanent role that offers a great work-life balance with flexible working arrangements.Key ResponsibilitiesManage a diverse portfolio of personal injury claims (Public Liability) ensuring timely and cost-effective outcomes.Provide assistance,...

  • Claims Management Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Sedgwick Full time

    About Sedgwick">Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Our company culture is built on caring, empathy, accountability, inclusion, collaboration, and growth.">What We Offer">Competitive salary with an estimated annual package of $100,000 - $150,000 AUD, including superannuation.">About...

  • Claims Coordinator

    7 months ago

    Brisbane, Australia solera Full time

    Job Title: Claims Coordinator About the Role: We are seeking an experienced Claims Coordinator to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia. In this role, you will be responsible for engaging and building relationships with our clients and supply chain partners to manage the assessment...