Technical Claims Specialist

3 weeks ago


Brisbane, Queensland, Australia Troocoo Full time
About Our Client

Troocoo is a leading provider of insurance solutions dedicated to safeguarding customers in their time of need.

About the Role

The successful candidate will be responsible for delivering exceptional customer service throughout the motor claims process. Key duties include:

  1. Providing top-notch customer service via phone and online mediums.
  2. Obtaining complete and accurate information regarding the circumstances of the claim using effective communication skills.
  3. Utilizing effective analysis and decision-making skills to assess relevant information related to the acceptance of motor claims.
  4. Providing timely and accurate information to resolve customer queries.
  5. Acting as the first point of contact for customer complaints.
  6. Assisting customers throughout the claims process, setting realistic expectations, and providing effective solutions.
  7. Maintaining accurate records and database.
  8. Liaising with internal stakeholders to facilitate the progress and completion of the claim.
  9. Liaising with repairers and other external stakeholders to facilitate timely completion of claims.
  10. Maintaining a sound knowledge of company processes, systems, products, and brands.

What You Will Bring

To be successful in this role, you will have demonstrated experience providing exceptional customer service. Key requirements include:

  1. Prior experience in a customer-facing role, either within retail, hospitality, contact centre, or reception.
  2. Ability to work in a fast-paced environment with no two days the same.
  3. A resilient and mature personality, handling sensitive information and dealing with people in difficult situations.
  4. Strong organisational skills and attention-to-detail.
  5. A desire to constantly learn and develop.

What's On Offer

This is a full-time, permanent role offering a salary package of $79,000 annually, with monthly bonuses of up to $1,000 available. The role is located in Toowong, with on-street parking nearby and convenient public transport options. A structured training plan is in place to ensure success.



  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking a Technical Claims Specialist to join our team in Brisbane. In this role, you will work collaboratively with external and internal stakeholders to deliver exceptional customer experience and claims performance.


  • Brisbane, Queensland, Australia Ensure Recruitment Full time

    Job Title: Liability Claims SpecialistAre you a skilled professional looking for a challenging role in claims management? We have an exciting opportunity for a Liability Claims Specialist to join our team.About the Role:We are seeking a highly experienced Liability Claims Specialist to join our team. As a Liability Claims Specialist, you will be responsible...


  • Brisbane, Queensland, Australia Randstad Full time

    Technical Leadership Specialist – Motor Claims Recovery and Settlement ExpertRandstad is seeking a seasoned professional to lead the development of technical capabilities in the Motor Claims Recoveries & Settlements division. As the Technical Leadership Specialist, you will be instrumental in shaping the skills and expertise required to drive improved...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking an experienced Claims Excellence Specialist to join our Commercial Claims team at Suncorp Group. In this pivotal role, you will work closely with the team leader and technical specialists in training, coaching, mentoring, and uplifting capability in managing claims across specialist products.Key ResponsibilitiesDevelop and...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Claims Portfolio Manager to join our team at Suncorp Group. As a Claims Portfolio Manager, you will be responsible for overseeing a portfolio of complex and high-value claims, providing strategic oversight and technical claims support to drive excellent customer outcomes and timely resolution.Key...


  • Brisbane, Queensland, Australia Vero Insurance Full time

    About the RoleThe Technical Advisor will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management. This role is responsible for supporting the Claims Advisors to make timely and appropriate decisions and ensuring claims strategy is cost-effective and tailored.Key ResponsibilitiesAct as the subject matter...


  • Brisbane, Queensland, Australia Youi Full time

    We are seeking a highly skilled Claims and Assessment Specialist to join our team at Youi. As a Claims and Assessment Specialist, you will play a critical role in overseeing home and building claims by applying your technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers.This is an...

  • Claims Specialist

    2 weeks ago


    Brisbane, Queensland, Australia solera Full time

    Company Overview:Solera is a leading provider of cloud-based software solutions for the insurance and automotive industries. Our innovative technology enables clients to manage their operations more efficiently, ensuring timely and cost-effective claims processing.Salary: $60,000 - $80,000 per annumAbout the Role:We are seeking an experienced Property Claims...


  • Brisbane, Queensland, Australia Ensure Recruitment Full time

    Liability Claims Specialist Role OverviewThis leadership opportunity is available with a leading insurance organization known for its flexibility, commitment to employee development, and exceptional customer service.As a Liability Claims Specialist, you will be responsible for overseeing the full management of a Liability claims portfolio, ensuring the...


  • Brisbane, Queensland, Australia Youi Full time

    We are seeking an experienced Claims Assessment Specialist to join our team in South Brisbane. The successful candidate will be responsible for overseeing home and building claims by applying their technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers.Key Responsibilities:Conduct...


  • Brisbane, Queensland, Australia solera Full time

    Overview:Solera is seeking an experienced Property Claims Coordinator to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.About the Role:We are looking for a skilled professional to manage the assessment and repairs across their claim's portfolio, engaging with clients and supply chain partners to...


  • Brisbane, Queensland, Australia solera Full time

    Job OverviewSolera is seeking an experienced Property Loss Coordinator to join our team in Australia. This role requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.Main ResponsibilitiesCoordinate day-to-day operations of claims across our supplier network for insurer...


  • Brisbane, Queensland, Australia Troocoo Full time

    About Our Company: Troocoo is a leading provider of insurance solutions dedicated to safeguarding customers in their time of need.About the Role:Key ResponsibilitiesDeliver exceptional customer service throughout the motor claims process.Obtain complete and accurate information regarding the circumstances of the claim by utilizing effective communication...

  • Claims Specialist

    1 month ago


    Brisbane, Queensland, Australia NTI Full time

    We're seeking an experienced Claims Specialist to join our team at NTI. As a Claims Specialist, you'll play a critical role in providing exceptional service to our customers in their time of need.Key responsibilities include:Managing claims to get our clients back on the road as quickly as possible after an accidentBeing the main point of contact for our...


  • Brisbane, Queensland, Australia solera Full time

    Solera Claims Coordinator Job DescriptionAbout SoleraSolera is seeking an experienced Claims Coordinator to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.Key Responsibilities:- Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.- Review workflows...

  • Claims Specialist

    1 month ago


    Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a skilled Claims Specialist to join our team at Suncorp Group. As a Claims Specialist, you will be responsible for managing a portfolio of diverse personal injury claims in accordance with policies and procedures.Key ResponsibilitiesEnd to end management of Injury Liability claim files ensuring best practice processes and procedures...


  • Brisbane, Queensland, Australia Cover More Group Full time

    Unlock Your Potential in InsuranceCover-More Group is a global leader in travel insurance, and we're seeking a talented Insurance Claims Specialist to join our team.About the RoleWe're looking for a highly motivated individual to manage a portfolio of claims for our travel insurance customers. As an Insurance Claims Specialist, you'll be responsible for...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    We are seeking an experienced technical professional to join our Financial Lines and Professional Indemnity claims team as a Technical Lead. In this role, you will be responsible for providing technical decision-making for specialty claims teams across portfolios.Key ResponsibilitiesProvide technical decision-making for specialty claims teams across...


  • Brisbane, Queensland, Australia Vero Insurance Full time

    About Vero InsuranceVero Insurance offers a competitive salary package, including Pay Band 4.Job OverviewThe Senior Insurance Technical Specialist will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management.You will be responsible for supporting the Claims Advisors to make timely and appropriate...

  • Claims Manager

    3 weeks ago


    Brisbane, Queensland, Australia solera Full time

    Solera is seeking an experienced Insurance Claims Specialist to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.The ideal candidate will have a background in Property Claims Coordination/Management and be responsible for engaging and building relationships with our clients and supply chain partners...