Claims Resolution Specialist
1 week ago
Drive Positive Impact with Zurich Insurance Group
We are seeking a skilled Claims Resolution Specialist to manage a key client portfolio of medium and complex claims to resolution, in compliance with Zurich's procedures, standards and values.
You will be responsible for:
- Providing a level of service that matches or exceeds the minimum service standards
- Managing claims in a prompt and technically accurate manner
- Minimizing downtime of vehicles, machinery, plant or equipment
- Maintaining a professional approach towards all claims
- Articulating how to prioritize and work to deadlines
- Reviewing, resolving and finalizing claims within authority limits
Key Requirements:
- Relevant business degree or equivalent experience
- Motor claims experience (1-2 years preferred)
- Recognized industry qualification (preferred)
- Knowledge of Polisy system and Workflow system
- Motor vehicle claims experience
- Sound knowledge and understanding of the Motor Claims strategy and operational imperatives
- Understanding of legislation and legal liability
- Understanding of industry standards and protocol
Why Zurich?
- 5 weeks leave per year for permanent staff
- 15 days personal/carer's leave
- Award-winning training programs
- Global, diverse and inclusive teams
- Wellbeing programs, including AUD$500 payment and e-voucher
- Family Care (parental leave)
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