Claims Resolution Specialist

1 month ago


Brisbane, Queensland, Australia Zurich Insurance Group Full time

Drive Positive Impact with Zurich Insurance Group

We are seeking a skilled Claims Resolution Specialist to manage a key client portfolio of medium and complex claims to resolution, in compliance with Zurich's procedures, standards and values.

You will be responsible for:

  • Providing a level of service that matches or exceeds the minimum service standards
  • Managing claims in a prompt and technically accurate manner
  • Minimizing downtime of vehicles, machinery, plant or equipment
  • Maintaining a professional approach towards all claims
  • Articulating how to prioritize and work to deadlines
  • Reviewing, resolving and finalizing claims within authority limits

Key Requirements:

  • Relevant business degree or equivalent experience
  • Motor claims experience (1-2 years preferred)
  • Recognized industry qualification (preferred)
  • Knowledge of Polisy system and Workflow system
  • Motor vehicle claims experience
  • Sound knowledge and understanding of the Motor Claims strategy and operational imperatives
  • Understanding of legislation and legal liability
  • Understanding of industry standards and protocol

Why Zurich?

  • 5 weeks leave per year for permanent staff
  • 15 days personal/carer's leave
  • Award-winning training programs
  • Global, diverse and inclusive teams
  • Wellbeing programs, including AUD$500 payment and e-voucher
  • Family Care (parental leave)


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job Description: Expert CTP Claims Resolution SpecialistThe Suncorp Group is seeking a highly skilled Expert CTP Claims Resolution Specialist to join our Personal Injury Team.About the Role:Job Title: Expert CTP Claims Resolution SpecialistJob Type: Full-timeLocation: Sydney, Brisbane, or CanberraKey Responsibilities:Key Responsibilities:Conduct independent...


  • Brisbane, Queensland, Australia Engineering Networks Pty Ltd Full time

    Job DescriptionWe are seeking a skilled Claims Resolution Specialist to join our team in Brisbane. As a key member of our client's claims department, you will play a crucial role in ensuring timely and accurate resolution of compensation claims.Key Responsibilities:Manage a portfolio of claims, prioritizing tasks to meet deadlines and achieve optimal...


  • Brisbane, Queensland, Australia Engineering Networks Pty Ltd Full time

    Job DescriptionWe are seeking a dedicated and skilled Claims Resolution Specialist to join our team in Brisbane. As a key member of our claims resolution team, you will play a vital role in ensuring timely and accurate resolution of compensation claims.About the RoleThis is an excellent opportunity for a motivated individual who is passionate about providing...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking a highly skilled Claims Resolution Specialist to join our team at Suncorp Group.Job OverviewThe successful candidate will be responsible for delivering exceptional customer service by providing efficient solutions and responses to customer enquiries. This role requires strong verbal communication skills, a high level of...


  • Brisbane, Queensland, Australia Zurich Insurance Group Full time

    Zurich Insurance Group is committed to delivering exceptional service and creating a brighter future for our clients, employees, and the planet. As an Expert Claims Resolution Specialist, you will play a critical role in achieving this goal.Key Responsibilities:Manage a key client portfolio of medium and complex claims to resolution, ensuring timely and...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job OverviewWe are seeking a highly skilled Dispute Resolution Specialist to join our Personal Injury Team. As a key member of the team, you will be responsible for resolving Internal Reviews under the Motor Accident Injuries Act (MAIA CTP) claims fairly, transparently, robustly, and promptly.


  • Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the RoleWe are seeking an Insurance Claims Resolution Specialist to join our team at Australian Retirement Trust. As a key member of our operations team, you will be responsible for the case management and completion of a portfolio of claims on behalf of the Trustee.Key Responsibilities:Proactively manage all claim types and claims handling activities...

  • Claims Advisor

    2 weeks ago


    Brisbane, Queensland, Australia Engineering Networks Pty Ltd Full time

    Customer Service Representative - ClaimsWe are seeking a skilled Customer Service Representative to join our team in Brisbane. As a key member of our customer service team, you will be responsible for managing a portfolio of compensation claims, ensuring timely and accurate resolution.About the Role:Key Responsibilities:Manage a portfolio of compensation...


  • Brisbane, Queensland, Australia Cover More Group Full time

    About Our TeamCover-More Group is a leading provider of travel insurance solutions, helping millions of people around the world feel safe and secure while traveling. We're committed to delivering exceptional service and building strong relationships with our customers and partners.Job DescriptionWe're seeking an experienced Claims Resolution Expert to join...


  • Brisbane, Queensland, Australia Engineering Networks Pty Ltd Full time

    About the RoleAs a Claims Representative with Engineering Networks Pty Ltd, you will play a pivotal role in reviewing claims applications, gathering information, and making determinations on applications. This position is ideal for customer-centric problem solvers who enjoy getting outcomes for customers in line with policy and legislation.Key...


  • Brisbane, Queensland, Australia Cover-More Full time

    Make a Difference in Customer ExperienceCover-More Group is seeking an experienced Conflict Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for effectively managing and resolving complex customer complaints and disputes.About the Role:Resolve customer complaints and disputes through active...


  • Brisbane, Queensland, Australia NTI Full time

    Why work with our Marine Claims team at NTI?We're the largest Marine Insurer in Australia, and our specialist team handles marine transit claims every day. We deal with marine cargo, commercial hull, carriers, and liability claims, making every day unique and challenging.As a Marine Claims Consultant, you'll listen to customers' needs and manage claims to...

  • Claims Specialist

    3 weeks ago


    Brisbane, Queensland, Australia Vero Insurance Full time

    Job OverviewWe are seeking a skilled Claims Specialist to join our dynamic team at Vero Insurance. This role involves managing a portfolio of claims from lodgement to resolution, ensuring legislative compliance and providing exceptional customer service.Key ResponsibilitiesManage a portfolio of claims from lodgement to resolutionAssess claims for reasonable...


  • Brisbane, Queensland, Australia Youi Full time

    We are seeking an experienced Claims Assessment Specialist to join our team in South Brisbane. The successful candidate will be responsible for overseeing home and building claims by applying their technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers.Key Responsibilities:Conduct...


  • Brisbane, Queensland, Australia Cover More Group Full time

    Unlock Your Potential with Cover-More Group We are seeking a skilled Conflict Resolution Specialist to join our team at Cover-More Group, a leading brand in travel insurance. As a key member of our team, you will play a crucial role in ensuring exceptional customer experiences and resolving complex issues. About the Role This is an exciting opportunity to...


  • Brisbane, Queensland, Australia Vero Insurance Full time

    Compensation Claims SpecialistAbout the Role:We are seeking a skilled Compensation Claims Specialist to join our team in Brisbane. As a key member of our dynamic team, you will be responsible for managing a portfolio of claims from lodgement to resolution, ensuring legislative compliance timeframes are met and providing exceptional customer service.About...


  • Brisbane, Queensland, Australia Engineering Networks Pty Ltd Full time

    Engineering Networks Pty Ltd seeks a skilled Claims Representative to join our team in Brisbane.Salary: $78,000 per annumAbout the Role:We are looking for a customer-centric problem solver who can review claims applications, gather information, and make determinations on applications.Key Responsibilities:Gather relevant information for claim determination...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Claims Portfolio Manager to join our team at Suncorp Group. As a Claims Portfolio Manager, you will be responsible for overseeing a portfolio of complex and high-value claims, providing strategic oversight and technical claims support to drive excellent customer outcomes and timely resolution.Key...

  • Claims Specialist

    1 month ago


    Brisbane, Queensland, Australia Suncorp Group Full time

    Role OverviewThis key position involves delivering exceptional claims customer service to Commercial & Consumer Insurance direct customers and intermediaries. The Claims Officer is accountable for managing a claims portfolio, balancing customer needs with business outcomes.Key ResponsibilitiesBe the central point of contact for customers throughout all...


  • Brisbane, Queensland, Australia Haylo People Full time

    Haylo People is a leading specialist recruitment agency supporting the Personal Injury & Insurance industry. We are partnered with a prominent Underwriting agency seeking a Claims Insurance Specialist to join their Brisbane QLD team.The RoleThis key position involves handling commercial motor insurance claims, providing clear explanations of the claims...