Claims Resolution Specialist

1 week ago


Brisbane, Queensland, Australia Zurich Insurance Group Full time

Drive Positive Impact with Zurich Insurance Group

We are seeking a skilled Claims Resolution Specialist to manage a key client portfolio of medium and complex claims to resolution, in compliance with Zurich's procedures, standards and values.

You will be responsible for:

  • Providing a level of service that matches or exceeds the minimum service standards
  • Managing claims in a prompt and technically accurate manner
  • Minimizing downtime of vehicles, machinery, plant or equipment
  • Maintaining a professional approach towards all claims
  • Articulating how to prioritize and work to deadlines
  • Reviewing, resolving and finalizing claims within authority limits

Key Requirements:

  • Relevant business degree or equivalent experience
  • Motor claims experience (1-2 years preferred)
  • Recognized industry qualification (preferred)
  • Knowledge of Polisy system and Workflow system
  • Motor vehicle claims experience
  • Sound knowledge and understanding of the Motor Claims strategy and operational imperatives
  • Understanding of legislation and legal liability
  • Understanding of industry standards and protocol

Why Zurich?

  • 5 weeks leave per year for permanent staff
  • 15 days personal/carer's leave
  • Award-winning training programs
  • Global, diverse and inclusive teams
  • Wellbeing programs, including AUD$500 payment and e-voucher
  • Family Care (parental leave)


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