Technical Specialist

5 months ago

Brisbane, Australia EML Full time

**Technical Specialist**:
NSW - Parramatta, QLD - Brisbane, NSW - Newcastle Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Parramatta, Newcastle or Brisbane**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Technical specialist will be supporting the Case Managers by providing up-to-date technical guidance on all claims and assisting in their administration within our National Self Insurance portfolio.

This will be a **full time, permanent** position based in the **Parramatta, Newcastle or Brisbane** offices, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Coach a team of Case Managers and support the delivery of excellence in customer experience.
- Assess all technical considerations of compensation payments and liability determination.
- Work within the legislative and regulatory environment to optimise outcomes for all stakeholders.
- Participate and provide technical support in employer claims reviews.
- Responsible for conducting internal health checks and audits and working with external auditors.

**ABOUT YOU**
- Strong technical experience in workers’ compensation claims.
- Proven experience working with corporate clients and external stakeholders.
- Experience in coaching & mentoring case managers in the workers compensation industry.
- You have previous experience working as a senior case manager or a technical specialist background.
- Tertiary studies in Allied Health or Legislation is desirable.

**ABOUT EML**

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, **please.

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