Claims Management Specialist

2 weeks ago


Brisbane, Queensland, Australia Sedgwick Full time

About Sedgwick

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Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Our company culture is built on caring, empathy, accountability, inclusion, collaboration, and growth.

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What We Offer

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  • Competitive salary with an estimated annual package of $100,000 - $150,000 AUD, including superannuation.
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About the Role

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We are seeking an experienced Loss Adjuster to join our team as a Claims Management Specialist. In this role, you will be responsible for managing a portfolio of domestic home property claims and delivering a best-in-market claims experience to our customers.

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Your Accountabilities

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  • Manage a portfolio of property claims and achieve timely and cost-effective outcomes.
  • Review and improve processes across claims and quality assurance.
  • Provide technical support and feedback to the claims team.
  • Assist with coaching and training of team members.
  • Stay up-to-date with regulatory changes and industry themes.
  • Build strong relationships with clients and provide escalation points for complaints and queries.
  • Attend stakeholder meetings, conferences, and phone calls when required.
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About You

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  • Previous loss adjusting experience.
  • Able to work autonomously and as part of a team.
  • Proven ability to manage complaints and disputed claims.
  • A strong understanding of insurance principles, policies, and regulations.
  • Excellent communication, negotiation, and relationship-building skills.
  • The ability to analyze data, assess risks, and provide effective solutions.
  • Experience in stakeholder management.
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Benefits

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  • Hybrid working arrangement.
  • Professional development opportunities through Sedgwick Australia University.
  • +0.5% on top of Superannuation Guarantee.
  • Diverse career pathways within the organization.
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How to Apply

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If you are a motivated and experienced professional looking for a new challenge, please submit your application. Sedgwick values diversity and inclusivity and encourages applications from candidates who meet the requirements of the role.

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Sedgwick is an equal opportunity employer.

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Please note that only suitable candidates will be contacted.



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