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Senior Claims Management Specialist

1 month ago

Brisbane, Queensland, Australia solera Full time

At Solera, we are seeking an experienced Claims Coordinator to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.

The ideal candidate will have a background in Property Claims Coordination/Management and be responsible for engaging and building relationships with our clients and supply chain partners to manage the assessment and repairs across their claim's portfolio.

Main Responsibilities:

  • Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
  • Review workflows and ensure appropriate task prioritization.
  • Apply technical experience to thoroughly investigate and manage claims to meet process and governance expectations.
  • Arrange builder and specialist assessments on property claims.
  • Review builder reports, quotes, and Statements of Work (SOW) submissions
  • Monitor supplier KPI's
  • Ensure quality service delivery.
  • Update internal/external systems with accurate and timely documentation of all claim related activities.
  • Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.

Requirements:

  • 1-3 years of experience and proven abilities in previous Property Claim Coordination roles.
  • Self-motivation and customer orientation with excellent interpersonal skills.
  • Effective time and project management skills.
  • Ability to make responsible and effective decisions and communicate efficiently – both written and verbally.
  • Capability to meet targets and handle a high-pressure environment.
  • Results-driven, striving to meet and exceed our KPI's.
  • Applicants with insurance assessing and/or insurance repair, restoration, building trades backgrounds are highly desirable. A Builders License or other Building Qualifications will also be highly regarded.

We offer a competitive salary of around AU$70,000 - AU$90,000 per year, depending on experience, as well as opportunities for career growth and development.