Senior Claims Specialist
3 days ago
Job Overview
Solera is seeking an experienced Property Loss Coordinator to join our team in Australia. This role requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Main Responsibilities
- Coordinate day-to-day operations of claims across our supplier network for insurer clients.
- Engage and build relationships with clients and supply chain partners to manage claim assessment and repairs.
- Utilize industry-leading platform to triage requests across suppliers while ensuring portfolio KPIs are met.
- Apply technical experience to thoroughly investigate and manage claims to meet process and governance expectations.
- Arrange builder and specialist assessments on property claims.
- Review builder reports, quotes, and Statements of Work (SOW) submissions.
- Monitor supplier KPIs and ensure quality service delivery.
- Update internal/external systems with accurate and timely documentation of all claim-related activities.
- Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.
About You
- 1-3 years of experience in previous Property Claim Coordination roles.
- Self-motivation and customer orientation with excellent interpersonal skills.
- Effective time and project management skills.
- Ability to make responsible and effective decisions and communicate efficiently – both written and verbally.
- Capability to meet targets and handle a high-pressure environment.
- Results-driven, striving to meet and exceed our KPIs.
What We Offer
- An estimated salary of AU$60,000 - AU$80,000 per annum, depending on experience.
- A comprehensive benefits package, including [insert benefits].
- The opportunity to work with a leading company in the insurance industry.
How to Apply
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