Senior Claims Specialist

3 days ago


Brisbane, Queensland, Australia solera Full time

Job Overview

Solera is seeking an experienced Property Loss Coordinator to join our team in Australia. This role requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Main Responsibilities

  • Coordinate day-to-day operations of claims across our supplier network for insurer clients.
  • Engage and build relationships with clients and supply chain partners to manage claim assessment and repairs.
  • Utilize industry-leading platform to triage requests across suppliers while ensuring portfolio KPIs are met.
  • Apply technical experience to thoroughly investigate and manage claims to meet process and governance expectations.
  • Arrange builder and specialist assessments on property claims.
  • Review builder reports, quotes, and Statements of Work (SOW) submissions.
  • Monitor supplier KPIs and ensure quality service delivery.
  • Update internal/external systems with accurate and timely documentation of all claim-related activities.
  • Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.

About You

  • 1-3 years of experience in previous Property Claim Coordination roles.
  • Self-motivation and customer orientation with excellent interpersonal skills.
  • Effective time and project management skills.
  • Ability to make responsible and effective decisions and communicate efficiently – both written and verbally.
  • Capability to meet targets and handle a high-pressure environment.
  • Results-driven, striving to meet and exceed our KPIs.

What We Offer

  • An estimated salary of AU$60,000 - AU$80,000 per annum, depending on experience.
  • A comprehensive benefits package, including [insert benefits].
  • The opportunity to work with a leading company in the insurance industry.

How to Apply



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