Representative, Partner Success Management

6 months ago

Sydney, Australia ServiceRocket Full time
G'dayWe are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back. 
Why is ServiceRocket the place for you
- A 20+ year tech services expert of many solutions and partnerships with industry giants.- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.- We have been certified as a best place to work for our US, Chile and Malaysian offices.- Our culture rocks You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 
Visit our website to learn more and become a part of our Rocketeer Nation.
At ServiceRocket, Partner Success Managers (PSMs) use curiosity, attention to detail and relationship-building skills to build deep alignment between ServiceRocket and its partners. PSMs are accountable for identifying our partner's objectives/key results and how we contribute to their accomplishment. They pride themselves on being proactive and smartly anticipating opportunity and risk. With responsibility for the quality of the relationship, PSMs will deeply embed themselves in the partner's ecosystem and go-to-market teams so that ServiceRocket is the most reliable partner in accelerating their growth.
What you’ll be doing
- Own and maintain a cadence of communication with assigned partners and targeted roles in the go-to-market team.- Be attentive to partner goals and identify opportunities for accelerating alignment and growth.- Identify key partner strategies for revenue acceleration and initiate internal initiatives to support and drive them.- Develop and execute partner success plans like lead generation activities, as well as track and report on key metrics to ensure adoption and success.- Work closely with sales management to maintain success plans for partners (including success metrics) and track towards a plan.- Work cross-functionally with Marketing and Sales to communicate partner feedback.- Manage partner perception of and sentiment toward ServiceRocket, helping them to understand our commitment and high level of execution.- Design and implement creative partner marketing campaigns to generate leads and drive partner profitability.- Participate in marketing initiatives such as content development, hosting events and representing the company in events.- Manage and maintain strong relationships with existing vendors, proactively addressing any concerns and fostering open communication.- Identify potential new vendors based on industry trends and partner needs, evaluating their capabilities and value addition.
What you’ll bring to the table ‍
- Minimum of 5 years experience with at least 2+ years prior experience in customer success, partner success, business development or account management.- Strategic understanding of partner ecosystems and go-to-market strategies, leveraging experience to build and manage successful partner relationships.- Good track record of building and maintaining strong, collaborative relationships with diverse stakeholders internally and externally.- Experience working with marketing and sales processes.- Strong understanding of enterprise level SaaS solutions and partner marketing best practices.- Proficiency in CRM and marketing automation tools.- Data-driven with the ability to analyze partner performance metrics.- Proficiency in campaign and events management and ability to execute multiple priorities.- Self-motivated, results-oriented and driven to exceed expectations. 
Additional skills
- Excellent verbal and written communication, presentation and negotiation skills.- Operating knowledge and experience with software that includes collaboration software like Workplace from Meta, and Atlassian suite products like Jira Software, JSD and Confluence.- Experience working with HubSpot, Jira ServiceDesk, and customer success management platforms.- Familiarity with Atlassian Ecosystem.- Experience developing and executing marketing campaigns.- Proficient in various remote workplace productivity/communication tools, with a demonstrably fast learning curve.- Experience managing a book of 50+ accounts and/or accounts with $100k+ ACV is a plus.

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