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Managing Partner

1 month ago

North Sydney, Australia Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday is continually looking for ways to make it seamless and effective for our customers to use Workday as a daily, strategic business advantage. We are committed to their success, and have developed deployment, training, support, and continuous updates they need, so they can rely on their Workday products as their business evolves. The Workday Customer Success team will work with you to make sure that you’re getting the most out of your investment in Workday by connecting you with tools, services and best practices. We’ll help you take advantage of everything Workday offers to stay on track with achieving your business goals.

About the Role

At Workday, we help the world’s largest organisations adapt to what’s next by bringing Finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

The Managing Partner (MP) is responsible for the overall success of an assigned group of deploying and production customers. The MP will develop/maintain and own executive relationships, have overall responsibility for the successful deployment and maintenance of the Workday solution within their portfolio of customers including recommending and selling additional services into their customer base and driving customer satisfaction and value from the solution and relationship. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The Managing Partner will be measured on customer satisfaction, customer portfolio bookings and regional services revenue.

About You

Key Areas of Responsibility:

- Develop and sustain trusted customer executive relationships
- Lead the Workday Account Team to support the customer to achieve strategic business goals by driving adoption and successful management of the Workday solution within the customer; guiding the customer in the implementation of new features and products; selling additional services that support the achievement of the customer’s strategy, including deployment, success and post production services; and developing and executing well-rounded account plans for each customer in their portfolio
- Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issues
- Advocate for each customer in their portfolio within Workday and create connections across teams within Workday to engage customers in contributing to product design
- Act as the escalation point to facilitate and resolve customer issues
- Drive customer self sufficiency by ensuring their customers understand how to engage with Workday solutions and services
- Engage other service resources as necessary to support account planning and feature adoption strategies
- Leverage customer relationships as needed for participation in marketing events and reference activities (both prospects and existing customers).

Skill Set:

- Significant experience in developing and maintaining trusted adviser relationships at the executive &/or board level in the finance domain
- Excellent communication, management, negotiation, influencing and organisation skills
- Strong experience successfully deploying large, complex Financial / ERP / HCM solutions at a project and program manager level
- Ability to manage / prioritise multiple customer demands balancing customer satisfaction with revenue and profitability targets
- Leadership abilities to motivate, manage and collaborate with a matrix team of individuals at multiple levels within an organisation
- Experience successfully working with software sales teams to position/sell additional products and services

Our Approach to Flexible Work

With Flex Work, we’re combinin