Customer Success Business Partner

3 weeks ago

North Sydney Council, Australia N-able Full time

Customer Success Business Partner

N-able is more than just a software company – we're shaping the future of technology and customer success. Our diverse team of N-ablites, spanning 15 countries worldwide, supports our customers and each other with passion and dedication.

We're not just looking for another employee; we want someone who can make a meaningful contribution to our journey. That's why we've created The Way We Work, a hybrid working model that empowers you to maximize your contributions while growing your career.

You'll be part of our Customer Success team, where you'll build strong relationships with our partners and work collaboratively to drive business growth. As a CSM, you'll leverage your expertise in customer success, industry knowledge, and relationship-building skills to ensure our partners achieve value from their existing subscriptions.

The Role:

  • Develop strategic plans to deliver exceptional customer experiences, driving retention, growth, and product adoption.
  • Collaborate closely with sales teams to identify new opportunities and upsell/cross-sell relevant solutions.
  • Stay up-to-date on industry trends, corporate updates, and N-able product offerings to provide valuable insights to our partners.
  • Utilize data analysis tools (e.g., PowerBI, Tableau) to inform your decisions and drive business outcomes.
  • Promote N-able's best practices and support resources to ensure our partners get the most out of our solutions.

Your Skills and Qualifications:

  • 4-5 years of experience in customer success, account management, sales, or customer service in software, technology, Managed Services, or Managed Security Services.
  • Strong interpersonal skills to build long-term relationships with customer stakeholders at all levels.
  • Results-driven mindset with a passion for excellence and commitment to helping customers achieve their goals.
  • Ability to engage and excite audiences through effective training and education on product features and best practices.
  • Resilience in dealing with challenging situations and ability to prioritize tasks, meet deadlines, and manage resources effectively.

Your Benefits:

  • A competitive salary of $95,000 - $120,000 per year, based on your experience and qualifications.
  • Generous PTO, sick leave, and observed holidays.
  • 2 Paid Volunteer Days per year.
  • Paid Parental Leave.
  • Employee Stock Purchase Program.
  • Fundraising opportunities as part of our giving program.
  • N-ablite Learning – a custom learning experience tailored to your needs.
  • The Way We Work – our hybrid working model empowering you to balance flexibility and productivity.

About N-able:

N-able is a leading provider of IT and security solutions, dedicated to helping businesses succeed in an ever-evolving technology landscape. With a focus on innovation, collaboration, and customer satisfaction, we strive to be a trusted partner for our clients.

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