Strategic Partner Ecosystem Manager

2 days ago

Sydney, New South Wales, Australia ServiceRocket Full time
Overview

We are ServiceRocket, a global tech-enabled services company headquartered in the United States. Our purpose is to be the single most reliable partner in accelerating our clients' growth.

About the Role

We are seeking a Strategic Partner Ecosystem Manager to join our team. This role will focus on building and maintaining strong, collaborative relationships with diverse stakeholders internally and externally. The ideal candidate will have a minimum of 5 years of experience in customer success, partner success, business development or account management.

The Strategic Partner Ecosystem Manager will own and maintain a cadence of communication with assigned partners and targeted roles in the go-to-market team. They will be attentive to partner goals and identify opportunities for accelerating alignment and growth.

The successful candidate will have a strategic understanding of partner ecosystems and go-to-market strategies, leveraging experience to build and manage successful partner relationships. They will also have a good track record of building and maintaining strong, collaborative relationships with diverse stakeholders internally and externally.

Key Responsibilities:

  • Develop and execute partner success plans like lead generation activities, as well as track and report on key metrics to ensure adoption and success.
  • Work closely with sales management to maintain success plans for partners (including success metrics) and track towards a plan.
  • Manage partner perception of and sentiment toward ServiceRocket, helping them to understand our commitment and high level of execution.
  • Design and implement creative partner marketing campaigns to generate leads and drive partner profitability.
  • Participate in marketing initiatives such as content development, hosting events and representing the company in events.

The estimated salary for this role is $120,000 per year, based on industry standards and location.

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