Partner Support Representative

6 months ago

North Sydney, Australia PassportCard Full time

New North Sydney office with amazing views, exceptional culture
- Career progression opportunities, join our fast growing company
- Great Salary + Super + Annual Performance bonus of up to 10% of base salary
- Full training to set you up for success
- Paid day off on your Birthday
- Monthly company lunches
- Company kitchen pantry

We are growing If you are an exceptional customer service representative wanting to grow and develop and further develop your career - this role is for you

Our wonderful Partner Support Team provides exceptional support and acts as the first point of contact for our brokers, business partners and our national BDM team.

We are looking for an experienced Customer Service Representative to develop and maintain relationships with our brokers.

**About the role**

To serve as the first point of contact for our brokers and partners delivering exceptional experiences through multi-channel support. This role involves identifying opportunities to exceed service expectations, resolve issues efficiently and foster a strong sense of confidence and trust in PassportCard.
- Serve as the first point of contact for all inbound enquiries from potential or existing brokers and business partners on matters related to products, renewals, process and system enquiries
- Strive for first contact resolution, ensuring all issues are addressed effectively during the initial interaction
- Use knowledge of our products and services to guide clients through resolution steps
- Keep brokers informed of progress and maintain open communication
- Develop and maintaining meaningful working relationships with our brokers
- Promote the company ethos by providing an exceptional customer experience to your broker network

**What we’re looking for**

**About you**
- Previous customer services experience in a contact centre environment (ideally in the Insurance industry)
- Self-motivated and target-oriented with proven examples of meeting and/or exceeding KPIs
- Exceptional customer services skills with an outstanding customer-centric approach
- Ability to promote products and services to meet the needs of our broker’s and their respective clients
- Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships
- Analytical and problem-solving skills whilst working under pressure
- The ability and willingness to take initiative
- A reliable, punctual, loyal and willingness to be part of a team attitude

**Who we are**

PassportCard is the world’s first & only travel insurance solution with instant pay outs for the most common claims.

**That’s what makes Passport Card different.**

PassportCard Australia offers a rare opportunity for our employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian travel insurance market.

This translates into a flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make a difference, shape the organisation and make an impact.

Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people’s lives through our presence. We are there when customers need us most.

We truly operate like a family in a dynamic, empowering, trusted, creative and fun environment.

We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian travel insurance industry.

**Our employee centric approach** means we understand that when the needs of our employees are met, they ensure that the needs of our travellers and partners are met. We know each and every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.

If this opportunity excites you as much as it does us, we'd love to hear from you

Please click on "Apply" and attach your **cover letter and resume.**

**Salary**: $60,000.00 per year

**Benefits**:

- Free drinks
- Free food
- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked in a call centre, or phone based role before?

If yes, how long?
- This is an in office based role with stunning views. Based in North Sydney (right next to the railway station). Is this suitable for you?
- What attracted you to this ad?
- What is your expected annual base salary?

Work Authorisation:

- Australia (required)

Work Location: In person

  • Representative, Partner Success Management

    6 months ago

    Sydney, Australia ServiceRocket Full time

    G'day!We are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.Twenty years on and counting, we’ve got your back. Why...

  • Sales Representative

    6 months ago

    Sydney, Australia Auscare Support Full time

    Flexible hours - work from home in any location - 80k + Super + Comms (130kOTE) - Be part of a growing organisation Are you a highly motivated sales professional and have experience in the NDIS sector? If yes, We want you! **About us** Auscare Support offers Support Coordination, Plan Management, Plan Maximiser, and Support Staff services to NDIS...

  • Finance Business Partner

    6 months ago

    North Sydney, Australia Coca-Cola Europacific Partners Full time

    **ABOUT COCA-COLA EUROPACIFIC PARTNERS** Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business...

  • Tech Business Developer Intern, Partner Development

    6 months ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd - D81 Full time

    Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster....

  • Business Partner

    2 weeks ago

    North Sydney, Australia Coca-Cola Europacific Partners Full time

    We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing...

  • Client Support Representative

    3 months ago

    North Ryde, Australia Future You Full time

    Client Support Representative x2Permanent Fulltime - Hybrid - North RydeModern Office with a Vibrant, Collaborative Team CultureClient OverviewOur client, a reputable company expanding its client support team, has exciting opportunities for Client Support Representatives. Your exceptional communication skills and positive attitude will be highly...

  • Business Partner

    2 weeks ago

    North Sydney, Australia Coca-Cola Australia Full time

      We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1...

  • Cloud Sales Representative

    3 weeks ago

    North Sydney Council, Australia Veeam Full time

    Job DescriptionVeeam, the leading data protection and ransomware recovery provider, empowers organizations to achieve radical resilience through secure data management.About VeeamWe are a global market leader in the data protection industry, with a mission to provide peace of mind for IT and security leaders worldwide. Our Veeam Data Platform delivers a...

  • Customer Service Representative, Inbound Call

    3 months ago

    North Sydney, Australia PassportCard Full time

    **TRAVEL INSURANCE** **B2B Customer Service Rep / Account Manager** - New North Sydney office with amazing views - Incredible company culture - Career progression opportunities, fast growing company - Competitive Salary + Super + STI up to 10% of Base Salary - Wonderful employee experience program - Full product training provided to ensure you are set up...

  • Indoor Sales Representative

    6 months ago

    North Rocks, Australia Roxtec Australia Full time

    Excited in a rewarding career that delights our customers within the Power, Industry and Infrastructure segments in the World’s largest modular cable and pipe sealing company Roxtec Australia is searching for a Customer Support Representative to be the primary contact in providing support for Roxtec product sales to our customers across Australia and New...

  • Indoor Sales Representative

    4 months ago

    North Rocks, Australia Roxtec Australia Full time

    Excited in a rewarding career that delights our customers within the Power, Industry and Infrastructure segments in the World’s largest modular cable and pipe sealing company Roxtec Australia is searching for a Customer Support Representative to be the primary contact in providing support for Roxtec product sales to our customers across Australia and New...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Careerone Partner Network Full time

    About the RoleCareerone Partner Network is seeking a highly skilled Technical Support Specialist to join our team in providing exceptional technical support for end users and systems across the ANZ region. As a key member of our IT team, you will be responsible for managing technical support for complex hardware and applications in a retail...

  • Partner Sales Manager

    6 months ago

    North Ryde, Australia Autodesk Full time

    Job Requisition ID # - 24WD76443 Position Overview We are seeking an experienced Partner Sales Manager to join our team, reporting to the Senior Channel Sales Manager ANZ. You will be part of the Channel team, building and supporting the ANZ Channel ecosystem, to deliver on Autodesk's ANZ Plans, specifically driving that within our largest Partner,...

  • Customer Support Representative

    1 month ago

    North Sydney Council, Australia EssilorLuxottica Full time

    About the RoleWe are seeking a skilled Customer Support Representative to join our Customer Support team at EssilorLuxottica. This is a Permanent full-time contract opportunity.Key ResponsibilitiesRespond to inbound customer enquiries in a timely and professional manner, ensuring quick resolutions by providing an end-to-end service.Complete customer data...

  • Strategic Territory Sales Representative

    6 months ago

    North Sydney, Australia Autodesk Full time

    Job Requisition ID # - 24WD75212 Job Title: Strategic Territory Sales Representative Name of the approved Sponsor: Autodesk Australia Pty. Ltd. Location: Sydney Full-time position Position Overview The Strategic Territory Sales Representative is primarily responsible for creating new and expansion business in Strategic Territory accounts to meet/exceed...

  • Charity Call Representative

    3 weeks ago

    North Sydney Council, Australia Mondial Fundraising Full time

    **Mondial Fundraising Overview**We are a leading fundraising organization dedicated to advancing education, welfare of animals, protecting our environment, advancing health and providing humanitarian aid. Our team is passionate about making a positive impact, and we're seeking like-minded individuals to join us.Salary:** $31.23 per hour + flexible start and...

  • Technical Support Representative

    2 weeks ago

    Sydney, Australia SevenRooms Full time

    **The Team & Role**: We are looking for a remote Technical Support Representative to join our growing team in APAC (open to both Sydney and Melbourne). You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role...

  • Technical Support Representative

    2 months ago

    Sydney, Australia SevenRooms Full time

    **The Team & Role**: We are looking for a remote Technical Support Representative to join our growing team in APAC (open to both Sydney and Melbourne). You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role...

  • Technical Support Representative

    6 months ago

    Sydney, Australia SevenRooms Full time

    **The Team & Role**: We are looking for a Technical Support Representative to join our growing team in APAC. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to...

  • Customer Support Representative Sydney

    3 weeks ago

    Sydney, New South Wales, Australia Salt Recruitment Full time

    About the RoleWe are seeking a motivated and experienced Customer Support Representative to join our team in Sydney, supporting our globally growing customer base.As a key member of our team, you will provide exceptional support to ensure a positive customer experience.Key Responsibilities:Deliver best-in-class support by professionally answering calls from...