Customer Service Representative

7 months ago


Hunter Region, Australia Legal Aid NSW Full time
Customer Service Representative (6 x Part-time positions)-00009MQ2 Clerk Grade 1/2 Ongoing Part-Time (6 positions, 35 hours per fortnight) Tuggerah
About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for six (6) Customer Service Representatives to be part of our PoliceLink team within the Communications and Security Command. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.

This role is part-time, working 35 hours per fortnight (5 hours x 7 shifts per fortnight). Salary will be paid at the pro-rata rate.

This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times. 


Successful candidates MUST: 

be committed to perform rotational shift work to cover 24 hours per day, 7 days per week;  be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact;  and provide a  FULL  Birth Certificate. 
For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role), to view the role description.
What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:competitive salary;

flexible work options; opportunity to purchase leave; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination; and salary packaging options via superannuation contributions or a novated vehicle lease;

  • Hunter Valley, Australia Service NSW Full time

    **Customer Service Representative - Murwillumbah Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**:Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Murwillumbah Service Centre** **Employment Status: Part-time - temporary...


  • Hunter Valley, Australia Service NSW Full time

    **Customer Service Representative - Coffs Harbour Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**:Coffs Harbour Service Centre** **Employment Status: Part time/Full time -...


  • Hunter Region, Australia Legal Aid NSW Full time

    Customer Service Representative (8 x Full-Time positions)-00009MQ5 Clerk Grade 1/2  Ongoing Full-Time (8 positions) Tuggerah About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that...


  • Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Officer** **Grade**:Clerk Grade 5/6 **Employment Type**:Multiple temporary dates (up to 18 months) **Location**:Gosford **Applications Close**: Monday 16th September 2024 [at 9:59am] **This role sits within the NSW Fair Trading Division in the Long Service Corporation team** *** **About the team** Fair Trading and Regulatory Services...


  • Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor**: - SafeWork Advisory Services Team **Clerk Grade**:5/6 **Location**: Gosford **Employment Type**: Multiple temporary, full-time opportunities up to 12 months, and one temporary, part-time opportunity (35 hours per fortnight, including Mondays) until 14 August 2025. **Hybrid working arrangement.** **About the team** SafeWork...


  • Hunter Region, Australia Legal Aid NSW Full time

    We are seeking eight (8) CUSTOMER SERVICE REPRESENTATIVES to join our PoliceLink team within the Communication Services Command. As a key member of our team, you will play a crucial role in delivering exceptional customer service by responding to and processing urgent and non-urgent enquiries contacts for customers.About the RoleThis is a shift work...


  • Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor - Technical** **Long Service Corporation, NSW Fair Trading** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a...


  • Hunter Valley, Australia Service NSW Full time

    **Customer Concierge Operator (CCO) | Digital Service Representative **(DSR) **Talent Pool - Newcastle and Maitland Area** - ** **Customer Concierge Operator - **SNSW Clerk Grade 2 (starting annual salary $58,346, plus employer's contribution to superannuation and annual leave loading) - **Digital Service Representative - **SNSW Clerk Grade 2/3 (starting...


  • Hunter Valley, Australia NSW Police Force Full time

    **Clerk Grade 1/2**: - **Ongoing Full-Time and Part-Time**: - **Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day,...


  • Hunter Valley, Australia NSW Police Force Full time

    **Clerk Grade 1/2**: - **Ongoing, Full-Time and Part-Time roles**: - **Tuggerah**: - **12 Roles** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...


  • Hunter Region, Australia Legal Aid NSW Full time

    **Job Overview**We are seeking six part-time Customer Service Representatives to join our PoliceLink team in Tuggerah. This role involves responding to and processing urgent and non-urgent enquiries, providing information and advice, and escalating issues as necessary.**About Us**The NSW Police Force is one of the largest police forces in the western world,...


  • Hunter Region, Australia Legal Aid NSW Full time

    As a Customer Service Representative at the NSW Police Force, you will be part of our PoliceLink team within the Communications and Security Command.About the RoleWe are seeking six (6) individuals to support customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers. This role is part-time, working 35...


  • Adelaide Region SA, Australia Opal. Full time

    **Discover Opal.** We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! **Discover what Opal can offer you** - A competitive salary in an ongoing, full-time role - Opportunity to join an outgoing...


  • Hunter Region, Australia Legal Aid NSW Full time

    We're seeking a highly motivated and empathetic Customer Service Ambassador to join our team at TAFE NSW. In this role, you will be responsible for providing exceptional customer support and service delivery across multiple channels.About the RoleThe Customer Service Ambassador is a key member of our student services team, dedicated to ensuring that every...


  • Hunter Valley, Australia IMB Bank Full time

    **Banking experience not required, excellent training provided**: - **Permanent Full Time (Broadmeadow) and** Casual available - Newcastle Region** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our...

  • Aboriginal Trainee

    1 week ago


    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Aboriginal Trainee** **Job type**: Temporary (24 months) **Location**: Gosford **Hours per** week** : Full time, 35 hours **Wage**: Depending on applicant Highest Year of Schooling completed and years beyond We have an exciting opportunity for an Aboriginal Trainee to join Revenue NSW as part of the 1000 NSW Public Sector Apprentices and Trainees...

  • Trainee

    1 week ago


    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Trainee** Job type: Traineeship Temporary (24 months) Location: Gosford Hours per week : 35 hours Wage : varies based on applicant Highest Year of Schooling completed and years beyond Course : PSP40416 Certificate IV in Government Investigations We have an exciting opportunity for a Trainee to join Revenue NSW as part of the 1000 NSW Public Sector...

  • Project Officer

    4 months ago


    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Project Officer** **We have a number of Project Officer roles across three different areas (Comms & Outreach, Procedure and Policy).** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Applications Close**:Monday** **9th September 2024 [at 9:59am] - Be part of the launch of our new...


  • Hunter Region, Australia Legal Aid NSW Full time

    Unlock a Rewarding Career At TAFE NSW, we're committed to delivering exceptional customer service and creating life-changing experiences for our students. As a Customer Service Representative, you'll play a vital role in supporting our student services branch by providing transactional support and enquiry management. About the Role The ideal candidate...


  • Hunter Valley, Australia NSW Department of Customer Service Full time

    **Aboriginal Outreach Officer 5/6** ** This role is identified for Aboriginal or Torres Strait Islander applicants only ** **Clerk Grade**:5/6 **Employment Type**:ongoing **Location**: Base location Maitland NSW. This is an outreach role that predominately services the Hunter region of NSW. Some overnight travel is required.** Applicants must have an...