Customer Service Support Specialist

4 weeks ago


Hunter Region, Australia Legal Aid NSW Full time

As a Customer Service Representative at the NSW Police Force, you will be part of our PoliceLink team within the Communications and Security Command.

About the Role

We are seeking six (6) individuals to support customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers. This role is part-time, working 35 hours per fortnight, and is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009.

Key Responsibilities
  • Respond to and process urgent and non-urgent enquiries contacts for customers
  • Provide information and advice to customers
  • Educate customers on police services and procedures
Requirements
  • Be committed to performing rotational shift work to cover 24 hours per day, 7 days per week
  • Be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact
  • Provide a full Birth Certificate
What We Offer

At the NSW Police Force, we offer a range of benefits to our employees, including:

  • A competitive salary: estimated AU$80,000 - AU$100,000 per annum
  • Flexible work options
  • Opportunity to purchase leave
  • Annual leave loading
  • Corporate wellbeing programs, including seminars and the Fitness Passport
  • Free annual influenza vaccination
  • Salary packaging options via superannuation contributions or a novated vehicle lease
Location

This role is based in Tuggerah, New South Wales.



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