Customer Service Advisor

2 months ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Customer Service Advisor**:

- SafeWork Advisory Services Team

**Clerk Grade**:5/6
**Location**: Gosford
**Employment Type**: Multiple temporary, full-time opportunities up to 12 months, and one temporary, part-time opportunity (35 hours per fortnight, including Mondays) until 14 August 2025.

**Hybrid working arrangement.**

**About the team**

SafeWork Advisory Services is a specialist inbound customer contact team for the state’s workplace health and safety regulator, SafeWork NSW. It promotes harm prevention by informing, educating, & engaging with the community, workers & industry so they understand and exercise their rights and responsibilities. The team is currently part of the Service Capability and Response Coordination Unit and will move to the Investigations & Enforcement Unit from November 2024.

You will be joining an enthusiastic team of dedicated customer service professionals who are multi skilled, flexible, & resilient while working in a fast paced, detail-oriented environment.

SafeWork Advisory Services currently employs a hybrid working model that includes both remote work and designated Gosford office attendance days, which will evolve in line with departmental office attendance policies.

**The role**

We are seeking a dedicated Customer Service Advisor to join our dynamic team, offering high-quality support and personalized service. You will play a vital role in handling inquiries, responding to complex issues, and ensuring compliance with policies and procedures.

**Key Responsibilities**:

- Delivering high-quality, consistent, and personalized customer service to meet business outcomes.
- Building and maintaining expertise in WHS legislation.
- Ensuring accurate record-keeping and adherence to business policies for triage, resolution, referral, and escalation.
- Establishing and maintaining effective internal relationships with key stakeholders.

**Key Attributes of the successful applicant**:

- Strong team player who enjoys a cooperative, supportive, and customer-focused environment.
- Thrives in a fast-paced, high-volume phone-based customer service role.
- Demonstrates sound judgment when interpreting complex regulatory information.
- Has excellent verbal and written communication skills, capable of articulating specialized information to diverse stakeholders.
- Ability to navigate multiple systems simultaneously to research and capture accurate information.
- Maintains attention to detail and prioritizes competing tasks with professionalism and maturity.

If you're passionate about customer service and have a knack for WHS, we want to hear from you

**How to Apply**:
Attach an up-to-date resume (max 5 pages) and a brief cover letter (max 2 pages) outlining how your skills and experience align to the role, and whether you are interested in the full time or part time opportunity.

Salary Clerk Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Closing Date**:26th September 2024 (9.59am)

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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