Customer Service Representative
1 month ago
We are seeking eight (8) CUSTOMER SERVICE REPRESENTATIVES to join our PoliceLink team within the Communication Services Command. As a key member of our team, you will play a crucial role in delivering exceptional customer service by responding to and processing urgent and non-urgent enquiries contacts for customers.
About the RoleThis is a shift work opportunity, where you will be required to perform rotational shifts to cover 24 hours per day, 7 days a week. You will be expected to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to be flexible and willing to work varying shifts, including weekends and public holidays.
In addition to your base salary, you will receive penalty payments for shifts worked on Saturdays, Sundays, and public holidays, as well as shift allowances for some weekday shifts.
We offer a competitive salary package, including:
- A base salary of $60,000 - $80,000 per annum;
- Penalty payments of 50%, 75%, 150% for shifts worked on Saturdays, Sundays, and public holidays;
- Shift allowances of 10-15% for some weekday shifts;
- Annual leave loading;
- Corporate wellbeing programs, including seminars and the Fitness Passport;
- Free annual influenza vaccination; and
- Salary packaging options via superannuation contributions or a novated vehicle lease.
The NSW Police Force is one of the largest police forces in the western world, with more than 20,000 employees, including over 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, 7 days a week to the socially, geographically and culturally diverse community of NSW.
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