Aboriginal Outreach Officer

3 months ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Aboriginal Outreach Officer 5/6**

** This role is identified for Aboriginal or Torres Strait Islander applicants only **

**Clerk Grade**:5/6
**Employment Type**:ongoing
**Location**: Base location Maitland NSW. This is an outreach role that predominately services the Hunter region of NSW. Some overnight travel is required.** Applicants must have an unrestricted class C licence as a condition of employment.**

**This role sits within the Fines and Debt pillar of Revenue NSW in the Outreach Support team.**

**About the team**

Join a team that is actively working to reduce the disproportionate impact of fines and debts on Aboriginal people and people experiencing hardship. In this role, you will provide outreach services in communities to support customers experiencing hardship resolve their fines and debts.

**Your day-to-day**
- Attend outreach events and support customers to resolve their fines and debts
- Engage and form productive relationships with community stakeholders
- Present information to educate customers and community stakeholders about the fines system and resolution options
- Work together with community partners to develop local plans to tackle issues that lead to fines and debts in communities
- Manage your own time and workload to make an impact in your community

**To be successful in this role you will demonstrate**:

- A passion for making a difference in communities across NSW through providing excellent customer service
- Ability to act with compassion, empathy and cultural competence when supporting customers and stakeholders
- Excellent communication skills and ability to present information to diverse audiences
- Experience using technology in the workplace, including Microsoft Office products

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role, along with evidence of Aboriginality and class C licence.
This role is for the employment of an Aboriginal person in line with the Department’s Aboriginal Employment Strategy.

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

- identifies as a person of Australian Aboriginal descent
- presents documentation identifying their family’s Aboriginal descent
- is accepted by their local Aboriginal community as a person of Aboriginal descent.

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong.**
Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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