Customer Service Representative

5 months ago

Hunter Valley, Australia NSW Police Force Full time

**Clerk Grade 1/2**:

- **Ongoing, Full-Time and Part-Time roles**:

- **Tuggerah**:

- **12 Roles**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for **Customer Service Representatives** to be part of our PoliceLink, Technology and Communication Services Command team. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.

Ongoing Full-time positions are 70 hours per fortnight - working 8 x 9.75 hour shifts (inclusive of a 1 hour unpaid meal break).

Ongoing Part-time positions are 35 hours per fortnight - working 7 x 5 hour shifts. Salary will be paid on a pro-rata basis.

This role is classified as a shift worker in accordance with clause 3.58 of the _Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009_. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.
- be committed to perform rotational shift work to cover 24 hours per day, 7 days per week;
- be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Public Safety (Emergency Communications Centre Operations - Call Taking); **and**:

- provide a** FULL** Birth Certificate.

For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role), **click here** to view the role description.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination; and
- salary packaging options via superannuation contributions or a novated vehicle lease.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
Provide an example of a time that you had to act under pressure to assist a customer?

**Target Question 2**:
Describe how you assess and take accountability for your own performance. Please provide an example of this.

Please contact the hiring manager** Donna Borg via (02) 4352 0016.** for any role related inquiries.
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

  • Customer Service Representative

    2 months ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Service Representative - Murwillumbah Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**:Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Murwillumbah Service Centre** **Employment Status: Part-time - temporary...

  • Customer Service Representative

    2 months ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Service Representative - Coffs Harbour Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**:Coffs Harbour Service Centre** **Employment Status: Part time/Full time -...

  • Customer Service Officer

    3 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Officer** **Grade**:Clerk Grade 5/6 **Employment Type**:Multiple temporary dates (up to 18 months) **Location**:Gosford **Applications Close**: Monday 16th September 2024 [at 9:59am] **This role sits within the NSW Fair Trading Division in the Long Service Corporation team** *** **About the team** Fair Trading and Regulatory Services...

  • Customer Service Advisor

    2 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor**: - SafeWork Advisory Services Team **Clerk Grade**:5/6 **Location**: Gosford **Employment Type**: Multiple temporary, full-time opportunities up to 12 months, and one temporary, part-time opportunity (35 hours per fortnight, including Mondays) until 14 August 2025. **Hybrid working arrangement.** **About the team** SafeWork...

  • Customer Concierge Operator/digital Service

    2 weeks ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Concierge Operator (CCO) | Digital Service Representative **(DSR) **Talent Pool - Newcastle and Maitland Area** - ** **Customer Concierge Operator - **SNSW Clerk Grade 2 (starting annual salary $58,346, plus employer's contribution to superannuation and annual leave loading) - **Digital Service Representative - **SNSW Clerk Grade 2/3 (starting...

  • Customer Service Advisor

    3 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor - Technical** **Long Service Corporation, NSW Fair Trading** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a...

  • Customer Service Representative

    6 months ago

    Hunter Valley, Australia WesTrac Full time

    **At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways...

  • Customer Service Representatives

    6 months ago

    Hunter Valley, Australia IMB Bank Full time

    **Banking experience not required, excellent training provided**: - **Permanent Full Time (Broadmeadow) and** Casual available - Newcastle Region** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our...

  • Project Officer

    3 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Project Officer** **We have a number of Project Officer roles across three different areas (Comms & Outreach, Procedure and Policy).** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Applications Close**:Monday** **9th September 2024 [at 9:59am] - Be part of the launch of our new...

  • Customer Service Representative

    4 weeks ago

    Hunter Region, Australia Legal Aid NSW Full time

    Job SummaryWe are seeking six (6) Customer Service Representatives to join our PoliceLink team within the Communications and Security Command. The successful candidates will support customer service delivery by responding to and processing urgent and non-urgent enquiries, providing information and advice, and escalating issues as applicable. This role is...

  • Customer Service Representative

    1 month ago

    Hunter Region, Australia Legal Aid NSW Full time

    About the RoleThe Customer Service Representative is responsible for providing transactional support and enquiry management to enable the Student Services Branch to offer its service catalogue to all cohorts at all stages of the customer journey.The customer service representative will support a multi-channel strategy through customer-focused service...

  • Customer Service Representative

    4 weeks ago

    Hunter Region, Australia Legal Aid NSW Full time

    About the RoleThe Customer Service Representative is responsible for providing exceptional customer service and support to students and stakeholders. This role involves managing customer inquiries, resolving issues, and providing information on TAFE NSW courses and services.Key ResponsibilitiesProvide high-quality customer service and support via phone,...

  • Customer Service Representative

    1 month ago

    Hunter Region, Australia Legal Aid NSW Full time

    About the RoleThe Customer Service Representative is responsible for providing exceptional customer service and support to students, staff, and external stakeholders. This role involves managing customer inquiries, resolving issues, and providing information on TAFE NSW courses and services.Key ResponsibilitiesProvide high-quality customer service and...

  • Customer Service Representative

    1 month ago

    Hunter Region, Australia Legal Aid NSW Full time

    About the RoleWe are seeking eight (8) Customer Service Representatives to join our PoliceLink team within the Communication Services Command. The successful candidates will support customer service delivery by responding to and processing urgent and non-urgent enquiries, providing information and advice, and escalating issues as applicable.This role is...

  • Customer Service Representative

    1 month ago

    Hunter Region, Australia Legal Aid NSW Full time

    About the RoleWe are seeking six (6) Customer Service Representatives to join our PoliceLink team within the Communications and Security Command. The successful candidates will support customer service delivery by responding to and processing urgent and non-urgent enquiries, providing information and advice, and escalating issues as applicable.This is a...

  • Customer Service Representative

    4 weeks ago

    Hunter Region, Australia Legal Aid NSW Full time

    About the RoleWe are seeking six (6) Customer Service Representatives to join our PoliceLink team within the Communications and Security Command. The successful candidates will support customer service delivery by responding to and processing urgent and non-urgent enquiries, providing information and advice, and escalating issues as applicable.This is a...

  • Customer Service Representative

    3 weeks ago

    Fortitude Valley, Queensland, Australia Ezidebit AUS Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Support Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service experiences to our business-to-business customers.Your Key ResponsibilitiesManage and action incoming calls, chats, and...

  • Aboriginal Outreach Officer

    3 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Aboriginal Outreach Officer 5/6** ** This role is identified for Aboriginal or Torres Strait Islander applicants only ** **Clerk Grade**:5/6 **Employment Type**:ongoing **Location**: Base location Maitland NSW. This is an outreach role that predominately services the Hunter region of NSW. Some overnight travel is required.** Applicants must have an...

  • Change Leader

    3 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Change Leader - Long Service Corporation** **Grade**: Clerk Grade 9/10 **Location**: Gosford **Duration**: Ongoing **Salary**: $120,859 - $133,183 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a dynamic and responsive team to help...

  • Customer Service Representative

    4 weeks ago

    Fortitude Valley, Queensland, Australia Ezidebit AUS Full time

    At Ezidebit AUS, we're seeking a talented Customer Service Representative to join our dynamic Support Team. As a key member of our team, you'll play a pivotal role in delivering outstanding customer service experiences, with a focus on customer loyalty.Your key responsibilities will include:Managing and actioning incoming calls, chats, and emails from...