Customer Service Officer

2 months ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Customer Service Officer**
**Grade**:Clerk Grade 5/6
**Employment Type**:Multiple temporary dates (up to 18 months)
**Location**:Gosford
**Applications Close**: Monday 16th September 2024 [at 9:59am]

**This role sits within the NSW Fair Trading Division in the Long Service Corporation team**
***
**About the team**
Fair Trading and Regulatory Services works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within Fair Trading and Regulatory Services, the Long Service Corporation manages building and construction industry and contract cleaning industry portable long service schemes.

An opportunity has arisen for a number of Customer Service Officer’s to join the LSC team to deliver high quality advice and customer service to a varying customer base by providing information on a wide range of complex matters to ensure compliance with legislation.

***
**Your day-to-day**
- Provide timely, accurate and consistent advice to customers by providing in-depth solutions on a wide range of complex matters relating to legislative obligations and entitlements.
- Create and maintain the accuracy, currently and integrity of the Corporation’s records in accordance with legislative requirements.
- Registration of Workers or Employees
- Service Record entitlements
- Respond to complex enquiries and complaints with tack and sensitivity; provide relevant information and, where appropriate, escalate the matter to a manager.

**To be successful in this role you will demonstrate**:

- Demonstrated use of sound judgement and discretionary skills to ensure that decisions, actions, and outcomes are delivered in accordance with legislative requirements and appropriate delegations.
- Experience managing competing priorities in a diverse customer service and regulatory environment.
- Proven experience communicating effectively with a wide range of stakeholders and industry partners.

**Knowledge and experience with Long Service Corporation systems, legislation, policies, and procedures will be highly regarded.**

**Important Contacts**

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Closing Date**:Monday 16th September 2024 [at 9:59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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