Customer Service Advisor

5 months ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Customer Service Advisor - Technical**
**Long Service Corporation, NSW Fair Trading**

**Grade**:Clerk Grade 7/8
**Location**:Gosford
**Duration**: Ongoing
**Salary**:$106,025 - $117,363 + Superannuation
**Closing Date**:Wednesday 11th September 2024 [at 9:59am]
- Be part of the launch of our new Community Services Long Service scheme
- Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW
- A great opportunity to take the next step in your regulatory career
- A competitive salary with flexible working arrangements available

**About us**

Fair Trading and Regulatory Services works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative, and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within Fair Trading and Regulatory Services, the Long Service Corporation manages portable long service schemes for the building and construction industry and contract cleaning industry. We are now launching a NEW scheme to provide portable long service benefits to the community services industry. Be part of this exciting new expansion

This role will provide expert long service scheme advice and support, on a wide range of complex matters, to ensure compliance with legislation, and the set-up of functional, effective, and efficient operations to deliver the new scheme for our customers.

**This role will be responsible for**:

- Providing expert knowledge, driving consistency in procedures and processes, supporting high-quality service to customers.
- Developing and maintaining currency of operating procedure documentation.
- Registration of Workers or Employees
- Service Record entitlements
- Claims Applications
- Levy Collection and determination
- Providing guidance, coaching, advice and support to staff, management, customers, and stakeholders

**About you**

To be successful in the role, you will be able to demonstrate the following:

- Embrace change early by adopting new tools and resource innovations while proactively managing expectations in a specialist, regulatory environment.
- Be a go-getter using your initiative to work through challenging, complex matters while remaining calm under pressure.
- Where a precedent does not exist, use good judgement and thorough research to problem solve, considering the broader context of a situation and ensuring decisions are justifiable.
- Ability to design/support delivery of training documentation / guidelines/ checklists etc. to create a consistent and quality approach in service delivery, processing, and approvals.
- Ability to provide expert knowledge to support decision making and encourage others to make evidence-based decisions to improve service delivery and legislative compliance.

To shine in this role, you will:

- Have the ability to negotiate with and persuade internal and external stakeholders to achieve outcomes.
- Be a change leader embracing new ways of working, supporting the team, and getting involved.
- Embrace problem solving as an opportunity to shine, demonstrating your outstanding skills while mentoring others.
- Thrive on being a member of a productive, outcomes driven team who strives to deliver on time, every time.
- Be able to provide coaching and constructive feedback, question practices and make decisions

If you said yes to the above or want to know more, we want to hear from you

**To Apply**

Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.

**Important contacts**

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date**:Wednesday 11th September 2024 [at 9:59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Customer Service Advisor

    4 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor**: - SafeWork Advisory Services Team **Clerk Grade**:5/6 **Location**: Gosford **Employment Type**: Multiple temporary, full-time opportunities up to 12 months, and one temporary, part-time opportunity (35 hours per fortnight, including Mondays) until 14 August 2025. **Hybrid working arrangement.** **About the team** SafeWork...

  • Assistant Advisor, Information Services

    7 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Information Services - NSW Fair Trading** **Grade**:Clerk Grade 5/6 **Salary range**:$97,027 - $107,059 + superannuation and leave loading **Duration**:Temporary employment opportunity - up to 18 months** **Location**:Gosford/Negotiable, some travel to Parramatta and Sydney occasionally when required. **Closing Date: Monday 20th January...

  • Customer Service Officer

    4 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Officer** **Grade**:Clerk Grade 5/6 **Employment Type**:Multiple temporary dates (up to 18 months) **Location**:Gosford **Applications Close**: Monday 16th September 2024 [at 9:59am] **This role sits within the NSW Fair Trading Division in the Long Service Corporation team** *** **About the team** Fair Trading and Regulatory Services...

  • Customer Service Representative

    3 months ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Service Representative - Murwillumbah Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**:Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Murwillumbah Service Centre** **Employment Status: Part-time - temporary...

  • Customer Service Representative

    3 months ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Service Representative - Coffs Harbour Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**:Coffs Harbour Service Centre** **Employment Status: Part time/Full time -...

  • Customer Concierge Operator/digital Service

    2 months ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Concierge Operator (CCO) | Digital Service Representative **(DSR) **Talent Pool - Newcastle and Maitland Area** - ** **Customer Concierge Operator - **SNSW Clerk Grade 2 (starting annual salary $58,346, plus employer's contribution to superannuation and annual leave loading) - **Digital Service Representative - **SNSW Clerk Grade 2/3 (starting...

  • Off Hwy Service Advisor

    13 hours ago

    Hunter Valley, Australia Penske Full time

    **Your New Opportunity**: A fantastic full time, permanent role has come up for a **Service Advisor **to join our Off Highway Service team. You'll be based in our **McDougalls Hill** Branch, working as a key liaison between our customers and our Service Technicians. **In this role you will**: - Have proactive communication with workshop customers daily -...

  • Communications Advisor

    3 months ago

    Hunter Valley, Australia NSW Local Land Services Full time

    **Communications Advisor** Local Land Services (LLS) is looking for a Communications Advisor to join the Communications team. - **Full time ongoing opportunity based anywhere in regional NSW**: - **LLS Grade 6 - Salary ranging from $106,025.00 - $117,363.00 per annum plus super**: - **Work with your community, for your community**: - **Create impact in...

  • Project Officer

    5 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Project Officer** **We have a number of Project Officer roles across three different areas (Comms & Outreach, Procedure and Policy).** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Applications Close**:Monday** **9th September 2024 [at 9:59am] - Be part of the launch of our new...

  • Aboriginal Outreach Officer

    4 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Aboriginal Outreach Officer 5/6** ** This role is identified for Aboriginal or Torres Strait Islander applicants only ** **Clerk Grade**:5/6 **Employment Type**:ongoing **Location**: Base location Maitland NSW. This is an outreach role that predominately services the Hunter region of NSW. Some overnight travel is required.** Applicants must have an...

  • Aboriginal Trainee

    3 weeks ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Aboriginal Trainee** **Job type**: Temporary (24 months) **Location**: Gosford **Hours per** week** : Full time, 35 hours **Wage**: Depending on applicant Highest Year of Schooling completed and years beyond We have an exciting opportunity for an Aboriginal Trainee to join Revenue NSW as part of the 1000 NSW Public Sector Apprentices and Trainees...

  • Trainee

    3 weeks ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Trainee** Job type: Traineeship Temporary (24 months) Location: Gosford Hours per week : 35 hours Wage : varies based on applicant Highest Year of Schooling completed and years beyond Course : PSP40416 Certificate IV in Government Investigations We have an exciting opportunity for a Trainee to join Revenue NSW as part of the 1000 NSW Public Sector...

  • Service Advisor

    2 weeks ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 49591- Location(s)- Fortitude Valley- Expertise- Service Advisor- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) **_Part of the Sime Darby Motors Group, Brisbane BMW is more than just a showroom - it encompasses all that is BMW under one roof._** We are seeking a dedicated Service Advisor to...

  • Health and Safety Advisor

    7 months ago

    Hunter Valley, Australia Stellar Recruitment Full time

    PERMANENT POSITION - SITE BASED ROLE - SALARY TO REFLECT THIS - HOME EVERY NIGHT - RELOCATION COSTS COVERED **The situation**: Are you looking to move to the Sunshine State? Don't Sacrifice your mining salary and relocate out to Queensland's Bowen Basin! Our Mining Client are after an experienced Health and Safety Advisor to join their team. Due to the...

  • Change Leader

    5 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Change Leader - Long Service Corporation** **Grade**: Clerk Grade 9/10 **Location**: Gosford **Duration**: Ongoing **Salary**: $120,859 - $133,183 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a dynamic and responsive team to help...

  • Procurement Officer

    4 months ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Procurement Officer - Long Service Corporation** **Grade**:Clerk 7/8 **Duration**: Ongoing/Full-time **Salary range**: $106,025 - $117,363 + Superannuation **Location**: Gosford **Applications Close**:Tuesday 17th September 2024 [at 9:59am] **About Us** DCS Fair Trading Policy & Delivery works across a broad portfolio of functions and projects to...

  • Service Advisor

    2 weeks ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 48988- Location(s)- Fortitude Valley- Expertise- Service Advisor- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) **_Part of the Sime Darby Motors Group, Volvo Cars Brisbane North takes pride in upholding their prestigious reputation by providing exceptional customer service in all areas of the...

  • Quality Advisor

    6 days ago

    Hunter Valley, Australia WesTrac Full time

    **At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways...

  • Service Administrator

    13 hours ago

    Hunter Valley, Australia Penske Full time

    **Your new opportunity**: This role will see you acting as the first point of contact for service enquiries and co-ordinating day to day administration of the branch. In this role you will: - Coordinate service administration support to ensure that all processes are completed in a timely manner - Action and rectify queries and complaints to maintain good...

  • Customer Service Manager

    13 hours ago

    Hunter Valley, Australia WesTrac Full time

    **_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways...