Project Officer

5 months ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Project Officer**
**We have a number of Project Officer roles across three different areas (Comms & Outreach, Procedure and Policy).**
**Grade**:Clerk Grade 7/8
**Location**:Gosford
**Duration**: Ongoing
**Salary**:$106,025 - $117,363 + Superannuation
**Applications Close**:Monday** **9th September 2024 [at 9:59am]
- Be part of the launch of our new Community Services Long Service scheme
- Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW
- A great opportunity to take the next step in your regulatory career
- A competitive salary with flexible working arrangements available

**About us**
Fair Trading and Regulatory Services works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative, and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within Fair Trading and Regulatory Services, the Long Service Corporation manages portable long service schemes for the building and construction industry and contract cleaning industry. We are now launching a NEW scheme to provide portable long service benefits to the community services industry. Be part of this exciting new expansion

**Project Officer - Comms & Outreach**

The role will provide community services scheme participants with a range of communication and engagement services including presentation materials, stakeholder information, issues management both across a variety of digital channels and in-person site visits, long service scheme procedure advice and support, on a wide range of complex matters, to ensure compliance with legislation and policy, effective use of systems, efficient work methods for staff, and delivery of an exceptional service to customers.

**This role will be responsible for**:

- Represent Long Service Corporation and the Department of Customer Service at work sites.
- Partner with employers, workers, and other site employees to inform them about the Long Service Scheme and eligibility requirements.
- Inform workers about the new LSC portal.
- Use communications collateral to drive continued interaction with and enable workers to self-serve for their long service entitlements.
- Developing LSC standard operating procedures for the launch and ongoing administration of the new community services scheme.
- Coordinating with the Product Owner and the project team to assess the procedural impacts of system development and to influence efficient and effective solutions for staff and customers.
- Providing procedural advice in a timely, impartial manner in accordance with legislation to internal and external stakeholders for the development of operational systems, processes, and staff.
- Organizing, maintaining, and record keeping of the corporation’s standard operating procedures and related materials.
- Providing guidance, coaching, advice and support to staff, management, customers, and stakeholders
- Support wider project activities where necessary.

**Project Officer - Procedure**

The role will provide long service scheme procedure advice and support, on a wide range of complex matters, to ensure compliance with legislation and policy, effective use of systems, efficient work methods for staff, and delivery of an exceptional service to customers.

This role will be responsible for:

- Developing LSC standard operating procedures for the launch and ongoing administration of the new community services scheme.
- Coordinating with the Product Owner and the project team to assess the procedural impacts of system development and to influence efficient and effective solutions for staff and customers.
- Providing procedural advice in a timely, impartial manner in accordance with legislation to internal and external stakeholders for the development of operational systems, processes, and staff.
- Organizing, maintaining, and record keeping of the corporation’s standard operating procedures and related materials.
- Providing guidance, coaching, advice and support to staff, management, customers, and stakeholders
- Support wider project activities where necessary.

**Project Officer - Policy**

The role will provide long service scheme policy advice and support, on a wide range of complex matters, to ensure compliance with legislation, administration of governance functions, risk assessment and mitigation, and coordination with department policy teams.

**This role will be responsible for**:

- Developing LSC internal policies for the launch and ongoing administration of the new community services scheme.
- Providing policy advice in a timely, impartial manner in accordance with legislation to internal and external stakeholders for the development of operational systems, processes, and staff.

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