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Account Manager

2 weeks ago

Collingwood, Victoria, Australia OLLO Full time $80,000 - $120,000 per year

Job description

Join Our Team as an Account Manager at OLLO

At OLLO, we're the only company in the world that partners with leading hospitality businesses, franchise groups, and virtual kitchens to optimise and enhance their online food delivery performance. We specialise in strategy, consulting, and creative services to help restaurants increase online orders, improve customer engagement, and maximise revenue across platforms like Uber Eats, DoorDash, and Menulog.

As a fast-growing and innovative team, we're committed to transforming the food delivery space and helping our clients stand out in a competitive digital marketplace.

The Role

We're looking for a proactive and results-driven Account Manager to join our team. In this role, you'll be the main point of contact for our clients, ensuring their food delivery profiles are optimised for maximum visibility, performance, and revenue growth. You'll work closely with our strategy and creative teams to deliver tailored solutions that drive real business impact.

Responsibilities

  • Client Relationship Management: Build and maintain strong relationships with hospitality businesses, ensuring they receive expert guidance and strategic recommendations.
  • Strategic Planning & Execution: Develop and execute tailored food delivery optimisation strategies that enhance performance on platforms like Uber Eats, DoorDash, and Menulog.
  • Performance Monitoring & Insights: Track, analyse, and report on key metrics, identifying opportunities for growth and improvement.
  • Collaboration with Internal Teams: Work with our creative, strategy, and operations teams to implement best-in-class marketing, menu engineering, and promotional strategies.
  • Upselling & Growth Opportunities: Identify and pitch additional services to help clients further enhance their delivery operations.
  • Industry Knowledge & Trends: Stay updated on the latest trends in food delivery, customer behaviour, and platform algorithms to provide cutting-edge recommendations.
  • Client Success & Retention: Drive high client satisfaction and retention through proactive communication, strategic insights, and measurable results.

What About You?

You're a strategic thinker with a passion for digital marketing, food delivery, and hospitality. You understand how data-driven strategies, menu optimisation, and digital positioning can drive business success for restaurants and food brands.

What We're Looking For:

  • Account Management Experience: 2+ years of experience in an account management, digital marketing, or food delivery performance role.
  • Strong Communication Skills: Ability to confidently liaise with clients, provide strategic recommendations, and manage expectations.
  • Data & Performance Driven: Comfortable analysing key performance data to identify areas for optimisation and growth.
  • Problem-Solver & Innovator: You thrive in fast-paced environments and are always looking for better ways to improve results.
  • Knowledge of Food Delivery Platforms: Experience working with or understanding Uber Eats, DoorDash, and Menulog is a plus.

Benefits

  • Flexible Hybrid Work: Enjoy a balance between remote work and in-office collaboration.
  • Growth & Development: Join a fast-growing company with exciting opportunities for career progression.
  • Innovative & Supportive Team: Be part of a high-performing and collaborative work environment.

  • Work with Leading Brands: Manage top-tier clients in the hospitality and food delivery industry.

  • If you're passionate about helping restaurants succeed in the digital age and want to be part of a company that's changing the game in online food delivery, we'd love to hear from you.