Account Co-ordinator and Customer Service Support
1 day ago
Advantage Solar is an Australian owned solar retailer, with over 15 years experience in the manufacture, wholesale and installation of solar panels across Australia.
Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including solar, batteries and heat pumps.
The position advertised is for an account coordinator providing day-to-day administrative support to our sales team to ensure smooth sales procedures.
DAILY RESPONSIBILITIES INCLUDE
- Check the adequacy of sales related documentation and where necessary, retrieve relevant documents from clients
- Lodge paperwork with the relevant industry and government bodies
- Take inbound and outbound customer service calls from customers
- Complaint management
- Liaise with installers to assist with scheduling
- Customer retention
- Update internal databases with account information
- Liaise with internal teams to ensure proper pre-and post-sales service
- Daily reporting of campaign results
- Work to monthly installation KPI's
- Management of company socials
- Identify shortfalls within the sales/customer service process and propose improvements
WHAT'S NEEDED FROM YOU
- Natural customer service skills with a strong work ethic
- Quick learner with high attention to detail
- Proven work experience as an Account Coordinator, Sales Coordinator or Customer Service Manager
- Excellent computer skills covering MS office, CRM and excel
- Great organizational and time-management skills
- Strong communication skills with a problem-solving attitude
WHATS ON OFFER
- Career development and progression opportunities
- Competitive award rates
- KPI based bonus structure
- A fantastic team culture with weekly social nights
- Feel great about helping people save money whilst saving the planet
**Job Types**: Full-time, Permanent, Fixed term
**Salary**: $60,000.00 - $75,000.00 per year
**Benefits**:
- Employee mentoring program
- Free drinks
- Free food
- Visa sponsorship
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus
Ability to commute/relocate:
- Collingwood, VIC: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
-
Customer Support and Account Administration
5 days ago
Collingwood, Australia Carbon Savers Full timeCarbon Savers is an Australian owned renewable energy solutions business, with over 15 years industry experience. Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including solar, batteries, heat pumps, HVAC. The position...
-
Operations and Sales Co-ordinator
1 week ago
Collingwood, Australia Smiling Mind Full time**Company Description** **OVERVIEW OF SMILING MIND** Smiling Mind has been at the forefront of mental wellbeing innovation for over 12 years, helping minds thrive with evidence-based tools and resources. We’re proud to have impacted the lives of millions of people globally. Our mission is Lifelong Mental Fitness. We aim to create generational change in...
-
Customer Service Consultant
1 day ago
Collingwood, Victoria, Australia Hays | Contact Centres Full time $60,000 - $90,000 per yearYour new companyWork for a well-established and trusted customer-owned bank that holds themselves to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. Located in Collingwood, they are looking for multiple Customer Service Consultants to join their forward-thinking and supportive team,...
-
Business Development Manager
1 day ago
Collingwood, Victoria, Australia Smeg Australia Full time $80,000 - $120,000 per yearCulture Statement:Our Purpose: Bringing Family TogetherOur Commitment: We Value PeopleOur Priorities: Our Family, Instinct Through Experience, Everyone Has a Voice, Friendships Beyond Business, Stacking The ChairsAbout us:Smeg is an Italian home appliance manufacturer formed in 1948 by the Bertazzoni family and is based in Guastalla, near Reggio Emilia in...
-
Customer Service Coordinator
3 days ago
Collingwood, Australia GJK Facility Services Full time**Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...
-
Customer Support Specialist
2 days ago
Collingwood, Australia Carbon Savers Full time**Join a fast-growing, Aussie-owned company making a real difference.** At **Carbon Savers**, we help homes and businesses transition to clean energy through solar, batteries, heat pumps and HVAC solutions and we’ve been doing it for over 15 years. **The Role** We’re looking for a proactive, organised, and people-focused **Customer Service Agent** to...
-
Customer Support Specialist
1 week ago
Collingwood, Australia Carbon Savers Full time**Join a fast-growing, Aussie-owned company making a real difference.** At **Carbon Savers**, we help homes and businesses transition to clean energy through solar, batteries, heat pumps and HVAC solutions and we’ve been doing it for over 15 years. **The Role** We’re looking for a proactive, organised, and people-focused **Customer Service Agent** to...
-
Customer Support Officer
3 days ago
Collingwood, Australia Smiling Mind Full timeCompany Description Smiling Mind is Australia's leading digital-led prevention focused not-for-profit organisation reaching more than 7 million people through its renowned mindfulness app as well as more than 220,000 teachers and more than 6m Australian children and young people through our schools’ program and app-based programs - but this is just the...
-
Customer Service Admin
2 days ago
Collingwood, Australia Allpress Espresso Full time**About Us** At Allpress we are espresso specialists, roasting and serving beautiful coffee in Australia, New Zealand, the UK, Japan and Singapore. We’re a team of dedicated people who believe in flavour first and care deeply about our customers. **About the role** An exciting opportunity has opened in our Customer Service team in Melbourne for someone...
-
Casual Accounting Teacher
3 days ago
Collingwood, Australia Melbourne Polytechnic Full time**POSITION NUMBER** 3944 **DEPARTMENT** Business Advance Manufacturing and Logistics **ROLE TYPE** Teaching **JOB TYPE** Casual **LOCATION** Collingwood **APPLICATIONS CLOSE** 05 January 2025 **CASUAL ACCOUNTING TEACHER**: - **L1 - L3 $82.00 - $88.59 per hour (Pending MEA 2018 eligibility requirements) + Super**: - **Deliver a course that is in...