Customer Support and Account Administration

5 days ago

Collingwood, Australia Carbon Savers Full time

Carbon Savers is an Australian owned renewable energy solutions business, with over 15 years industry experience.

Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including solar, batteries, heat pumps, HVAC.

The position advertised is for a customer service agent providing day-to-day administrative support to our sales team to ensure smooth end to end sales procedures.

WHATS ON OFFER
- Career development and future opportunities for promotion
- Continued support and mentorship, as well as opportunities for Leadership Development
- Competitive award rates
- A fantastic team culture with weekly social nights, company wide events, freebies and lots of fun
- Do rewarding and meaningful work, helping people and the planet at the same time

DAILY RESPONSIBILITIES INCLUDE
- Check the adequacy of sales related documentation and where necessary, retrieve relevant documents from clients
- Lodge paperwork with the relevant industry and government bodies
- Take inbound and outbound customer service calls from customers
- Complaint management
- Liaise with installers, sales agents and customers to assist with scheduling
- Customer retention
- Update internal databases with account information
- Liaise with internal teams to ensure proper pre-and post-sales service
- Daily reporting of campaign results
- Working to installation KPI's
- Identify shortfalls within the sales/customer service process and propose improvements
- Creating invoices when required

WHAT'S NEEDED FROM YOU
- Natural customer service skills with a strong work ethic
- Quick learner with high attention to detail
- Proven work experience in customer service, scheduling, reporting
- Excellent computer skills covering MS office, CRM and excel
- Great organizational and time-management skills
- Strong communication skills with a problem-solving attitude
- Experience with complaint management is preferred
- MUST be available for full time hours and have the ability to commit to a minimum of 12 months with the company

If this sounds like something you want to know more about then APPLY NOW through Indeed, someone from the Recruitment team will be in touch

**Job Types**: Full-time, Permanent, Fixed term

Pay: $33.00 per hour

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Bonus

Ability to commute/relocate:

- Collingwood, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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