Logistics Coordinator

2 days ago

Banora Point, New South Wales, Australia IRise Logistics PTY LTD Full time

Job Title: Logistics & Operations Coordinator – Remote (Australia-wide)

Location: Remote (based in Australia; ideally Eastern Standard/Queensland time zone)

Employment Type: Full-time

About Us:

We are a fast-growing logistics operations business serving customers across Australia. With a fully remote team, we're committed to streamlined dispatch, excellent driver-collaboration and high service levels. This role is pivotal — bridging order intake, routing, driver liaison, and customer/warehouse communication.

Key Responsibilities / What You'll Do

  • Oversee driver pre-shift vehicle inspection reports (DVIRs), follow up on outstanding issues and escalate when required.
  • Receive incoming orders from various channels, validate order data, and upload to our dispatch system.
  • Create and manage a variety of job types, including commercial, residential, photo-shoot, equipment installation, one-off and recurring runs.
  • Send & configure customer ETA notifications (via transport management system) ahead of scheduled work, plus on-day reminders.
  • Communicate with warehouse, branch, showrooms and fulfilment teams regarding incoming and outgoing shipments, changes and coordination.
  • Process fulfilment portal tasks (e.g., marking orders shipped/dispatched) and ensure system status aligns with actual operations.
  • Use route-planning and mapping tools (e.g., digital boards and transport/delivery/freight management systems) to organise daily driver runs, and ensure run-lists align with dispatch software.
  • Provide real-time support and liaison with drivers during their runs: resolve app & route issues, job changes, cancellations and escalation of errors.
  • Coordinate with customer service team, internal and external operations teams to ensure driver-reported issues, cancellations or incidents are captured, communicated and resolved.
  • Continuously monitor and improve dispatch workflows to enhance operational efficiency and service quality.

Skills & Experience

  • Minimum 2-3 years demonstrated experience in logistics operations, dispatch coordination or operations management (preferably in Australia or a remote context).
  • Proficient with dispatch/route systems, job/event creation tools and data input processes - advanced Excel and spreadsheet skills preferred.
  • Excellent written and verbal communication skills — including liaising with drivers, internal stakeholders and customers.
  • Strong organisational capability, attention to detail, and capacity to prioritise in a dynamic environment.
  • Self-motivated and able to work effectively in a remote setup, with high productivity and autonomy.
  • Adaptable and resilient: comfortable with changing priorities, unexpected cancellations or route variations.
  • Australian citizenship, permanent residency, or a valid work visa with unrestricted work rights

Teamwork & Leadership Responsibilities

  • While working remotely, you'll regularly collaborate with multiple teams (drivers, customer service, warehouse/fulfilment, internal operations).
  • You'll build relationships, act as an escalation point for driver queries and support less experienced team members in dispatch processes.
  • You'll contribute to process improvement initiatives and may help define or refine operational standards.

Preferred Qualifications

  • Prior role as Logistics Coordinator, Dispatch Coordinator, or Operations Manager in a logistics/distribution environment.
  • Experience using dispatch/tracking software, route management tools and digital run-boards or planning boards.
  • Advanced Excel and spreadsheet skills preferred.
  • Proven track record of working remotely or coordinating operations across distributed teams.
  • Experience handling multiple job types (residential, commercial, project-based dispatch) and managing manual job creation and scheduling.
  • Familiarity with customer service liaison, driver communications, cancellations and system-to-real-world alignment.
  • Bonus: Experience in using scheduling tools for planning and working with various fulfilment or portal systems.

Personal Attributes / About You

  • You take ownership: you identify issues, drive solutions and don't wait for everything to be handed to you.
  • You communicate clearly and confidently across all levels — from drivers to internal teams to customers.
  • You thrive in change: you're flexible, adaptive, and able to pivot when things don't go to plan.
  • You are disciplined and self-managed: you succeed in a remote role by structuring your day, staying focused and delivering results.
  • You have a strong sense of accuracy, process compliance and delivering high service levels.
  • You enjoy being the operational anchor — ensuring everything aligns and runs smoothly.

What We Offer

  • A true 100% remote role (Australia-wide) with full-time employment and a growth path in operations/logistics.
  • A central, visible role within our business where you'll make a meaningful impact.
  • Collaborative culture, remote-team rituals and opportunity to shape/process workflows.
  • Flexibility, autonomy and the chance to take your career to the next level.

How to Apply

Submit your resume along with a short cover letter (max words) highlighting your experience with dispatch/route systems and remote logistics coordination. We'll carefully review submissions and reach out to suitable candidates for an initial virtual interview.

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