Customer Service/Sales Assistant

17 hours ago

Kangaroo Point QLD, Australia Heart to Harvest Catering Full time $45,912 - $78,552 per year

Job Title: Customer Service & Sales Assistant

Location: Kangaroo Point

Employment Type: Casual / Permanent Part time

Reports To: Sales & Kitchen Manager

About Heart to Harvest:

Heart to Harvest is a vibrant and growing catering business that blends high-quality food with seamless service. We're all about creating incredible experiences for our clients, building strong relationships, and running a team that's collaborative, energetic, and full of initiative. If you love working in a fast-paced, people-focused environment where every day is different, this is the place for you

Position Overview:

We're looking for a proactive Customer Service & Sales Assistant to work alongside our Sales & Kitchen Manager. In this role, you'll help keep our sales engine running smoothly—processing orders, finalising delivery logistics, and making sure every client interaction feels personal and professional. This is a hands-on role where attention to detail meets relationship-building, and no two days are ever the same.

Key Responsibilities:

  • Support the Sales & Kitchen Manager with processing purchase orders, quotes, and sales documentation.
  • Help finalise delivery logistics, including scheduling, routing, and driver coordination.
  • Maintain accurate sales records, CRM updates, and client notes to ensure seamless team communication.
  • Respond to client inquiries quickly and professionally, offering menu guidance, pricing, and delivery details.
  • Assist with sending quotes, confirmations, and invoices.
  • Ensure every order is accurate, including dietary needs, special instructions, and packaging requirements.
  • Build and maintain strong client relationships through proactive check-ins, feedback collection, and identifying upsell opportunities.
  • Work closely with the kitchen and operations teams to align sales and production schedules.
  • Suggest and implement ideas to improve processes and make our workflow even smoother.

Key Skills & Attributes:

  • Friendly, outgoing, and customer-focused.
  • Super organised with strong attention to detail.
  • Able to juggle multiple tasks in a fast-paced environment.
  • Excellent communicator with a collaborative mindset.
  • Comfortable using Microsoft Office; experience with CRM or sales platforms is a plus.
  • Energetic, proactive, and keen to learn.
  • Passion for food, hospitality, or catering is a bonus.

Qualifications & Experience:

  • Experience in customer service, sales support, or administration (hospitality experience is a plus).
  • Experience coordinating logistics or operations is a bonus.
  • High school diploma or equivalent; tertiary qualifications are a plus.

Why You'll Love Working Here:

  • Be part of a fun, fast-moving team where your contributions make a real difference.
  • Learn and grow in sales, logistics, and hospitality operations.
  • Work in a business that values inclusivity, creativity, and high standards.
  • Every day is different—no two days will feel the same

Job Types: Part-time, Casual

Pay: $45,912.27 – $78,552.48 per year

Expected hours: 15 – 25 per week

Benefits:

  • Free drinks
  • Free food

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Licence/Certification:

  • Full Driver Licence (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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