Service Desk Support Professional

4 weeks ago


Melbourne, Victoria, Australia kikki.K Full time

We are seeking a highly motivated Service Desk Support Professional to join our IT team at kikki.K in Melbourne, Australia. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal customers.

Key Responsibilities:

  • Provide timely and effective resolution to IT incidents and service requests via phone, email, or on-site visits.
  • Collaborate with internal stakeholders to identify and resolve technical issues.
  • Develop and maintain knowledge of IT systems, applications, and network infrastructure.
  • Escalate complex issues to senior technicians or external vendors as required.

Requirements:

  • 1 year of experience in a similar role.
  • ITIL Certification or relevant experience.
  • Relevant Tertiary or Industry Certified qualifications.
  • A strong customer service and work ethic.
  • Excellent analytical and problem-solving skills.
  • Strong understanding of ITIL Service Management.
  • Effective verbal and written communication skills.
  • Sound knowledge of Microsoft Office products.

The ideal candidate will have a strong passion for delivering excellent customer service and resolving technical issues efficiently. You will thrive in a fast-paced environment and be able to work effectively in a team.

The salary range for this position is $65,000 - $80,000 per annum, depending on experience.



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