IT Support Specialist
3 weeks ago
The kikki.K group is seeking a talented IT Support Specialist to join our team at the St Kilda Rd Support Office.
This role will be responsible for providing responsive and proactive incident resolution and service request management for IT applications, software, hardware, and network systems, including user administration.
You will assist the business in resolving identified problems with a strong emphasis on providing a high level of customer service.
Candidates should have a strong understanding of ITIL Service Management and relevant tertiary or industry-certified qualifications.
A minimum of one year of experience in a similar role is preferred, with a focus on customer service and analytical problem-solving skills.
Key Responsibilities:- Using the call management system, log, monitor, and track all incidents and service requests received.
- Proactive maintenance of outstanding calls for all queues in the IT Service Desk.
- Rapid diagnosis and resolution of application, software, hardware, and network incidents.
- Liaising with external service providers to resolve incidents and complete service requests.
- 1 year of experience in a similar role.
- Relevant Tertiary or Industry Certified Qualifications.
- Strong Customer Service and Work Ethic.
- Excellent Analytical and Problem-Solving Skills.
- Strong Understanding of ITIL Service Management.
- Effective Verbal and Written Communication Skills.
kikki.K offers a supportive team culture and environment, as well as opportunities for growth and professional development.
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