Optus Service Desk Lead
7 days ago
We are seeking a highly skilled Service Desk Analyst to join our team at Optus. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.
Salary InformationThe estimated salary for this role is $80,000 - $110,000 per annum, depending on experience and qualifications.
About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real difference in the lives of our customers. As a Service Desk Analyst, you will be the first point of contact for our customers and will be responsible for troubleshooting and resolving their issues in a timely and professional manner.
You will work closely with internal teams to resolve complex technical issues and ensure that our customers receive the highest level of service. Your strong analytical and problem-solving skills, combined with your excellent communication and interpersonal skills, will enable you to provide exceptional support to our customers.
Key Responsibilities- Provide high-quality customer service and technical support to our customers via phone, email, and online chat
- Troubleshoot and resolve technical issues in a timely and professional manner
- Work closely with internal teams to resolve complex technical issues
- Develop and maintain knowledge of our products and services to provide accurate information to customers
- Maintain accurate records of customer interactions and issues
- 2+ years of experience in a helpdesk or service desk environment
- Excellent customer service and communication skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of ITIL V3 framework and service management disciplines
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunity to work with a leading telecommunications company
- Flexible working hours and remote work options
Optus is a leading telecommunications company that provides a range of services including mobile, broadband, and pay TV. We are committed to delivering exceptional customer service and providing innovative solutions to meet the needs of our customers.
-
Automation Engineer
1 month ago
Melbourne, Victoria, Australia Optus Full timeUnlocking Efficiency at OptusWe're on a mission to become Australia's most loved everyday brand, and we need your expertise to help us get there.As a DevOps Automation Engineer at Optus, you'll work closely with our Technical Operations and Product teams to automate key business processes. Your focus will be on configuring, implementing, and deploying...
-
Customer Service Representative
3 weeks ago
Melbourne, Victoria, Australia Optus Full timeUnlock Your Potential with OptusAre you a customer-focused individual with a passion for technology and sales? Do you thrive in a collaborative environment and enjoy helping others? We're seeking an experienced Retail Sales Consultant to join our Shepparton store on a part-time basis.As a key member of our team, you'll be responsible for delivering...
-
Transformation Delivery Expert
3 days ago
Melbourne, Victoria, Australia Optus Full timeAbout OptusAt Optus, we are driven to become Australia's most loved everyday brand. We strive for excellence in our services and aim to exceed customer expectations.
-
Retail Consultant
1 month ago
Melbourne, Victoria, Australia Optus Full timeUnlock Your Potential at OptusAre you a sales superstar looking for a new challenge? Do you thrive in a fast-paced, customer-focused environment? We're seeking an experienced Retail Sales Consultant to join our Shepparton store on a part-time basis.About the RoleAs a Retail Sales Consultant, you'll be the face of Optus, delivering exceptional customer...
-
GCR BPO Operations Specialist
4 weeks ago
Melbourne, Victoria, Australia Optus Full timeEmpowering Excellence in Customer Payment SupportAt Optus, we are committed to delivering exceptional customer experiences through our Customer Payment Support and Compliance team. As a key member of this team, you will play a vital role in driving adherence to quality and compliance across all Customer Payment Support, Collections Hardship BPO processes,...
-
Optus Business Development Lead
3 days ago
Melbourne, Victoria, Australia Singtel Full timeAt Optus, we drive innovation and growth by embracing change and seizing opportunities. With a strong focus on customer relationships, our National Optus Business Centre Business Development Manager plays a pivotal role in expanding our mid-market segment across Australia.This nationwide position is perfect for commercially astute professionals with...
-
IT Service Desk Lead
4 weeks ago
Melbourne, Victoria, Australia Healthcare Australia Full timeJob Title: IT Service Desk Lead - Team ManagerJob Summary:We are seeking an experienced IT Service Desk Lead to manage our team of Service Desk Specialists. As the IT Service Desk Lead, you will be responsible for ensuring efficient Level 1 and 2 support, driving continuous improvement, and optimizing IT processes.Key Responsibilities:Lead, coach, and mentor...
-
Service Desk Manager
3 weeks ago
Melbourne, Victoria, Australia Davies Collison Cave Full timeJob Title: Service Desk Manager - IT Support LeadJob Summary:The QANTM Technology Team is responsible for providing support to QANTM and its key brand companies. We are seeking a highly skilled Service Desk Manager to lead our IT support team and ensure the delivery of exceptional customer service.Key Responsibilities:Lead the Service Desk team to achieve...
-
Marketing Representative
3 days ago
East Melbourne, Victoria, Australia CROSSMARK Australia Full timeCasual Marketing OpportunityWe are seeking enthusiastic individuals to represent Optus as a casual brand ambassador in East Melbourne, VIC.This role offers a unique chance to engage with the community, promote a leading brand, and energize local events. As an Optus brand ambassador, you will be responsible for bringing excitement to community and retail...
-
Service Desk Manager
1 month ago
Melbourne, Victoria, Australia Davies Collison Cave Full timeJob Title: Service Desk Manager Job Summary: We are seeking an experienced Service Desk Manager to lead our IT support team in delivering exceptional customer service to our business stakeholders. As a key member of our technology leadership group, you will be responsible for ensuring the smooth operation of our service desk, providing technical guidance...
-
IT Service Desk Manager Position
3 weeks ago
Melbourne, Victoria, Australia Healthcare Australia Full timeJob Title: IT Service Desk LeadAbout the Role:As the IT Service Desk Lead at Healthcare Australia, you will be responsible for managing a team of Service Desk Specialists, ensuring efficient Level 1 and 2 support, while driving continuous improvement and optimizing IT processes.Primary Responsibilities:Lead, coach, and mentor the service desk team to achieve...
-
Front Desk Coordinator
1 week ago
Melbourne, Victoria, Australia West Wimmera Health Service Full timeAbout the RoleWest Wimmera Health Service is seeking a skilled Front Desk Coordinator to provide exceptional customer service and administrative support across all facilities.
-
IT Service Desk Coordinator
6 days ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAbout Axiom TechnologiesAxiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. We provide innovative solutions to drive business growth and success.Job SummaryWe are seeking an experienced IT Service Desk Coordinator to join our team. This role involves providing on-site/on-call assistance to end-users...
-
Service Desk Professional
1 month ago
Melbourne, Victoria, Australia VISITS Full timeAbout VISITSAt VISITS, we're a leading National Managed IT and Cyber Security Services Provider, renowned for our exceptional IT and business outcomes. Our clients are mid-market and growing small businesses, including well-known Australian and publicly listed organisations. We're passionate about empowering our clients through technology, and our Service...
-
Service Desk Specialist
4 weeks ago
Melbourne, Victoria, Australia First Focus Full timeJob DescriptionFirst Focus is a leading Managed Service Provider (MSP) in Australia, seeking an exceptional Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing remote support to a variety of environments, from 10 to 500 users, as a point of escalation and subject matter expert.Key...
-
Service Desk Analyst
3 weeks ago
Melbourne, Victoria, Australia ASG Group Full timeJob DescriptionWe are seeking an experienced Service Desk Analyst to provide exceptional technical support to our internal staff. As the first point of contact for users, you will diagnose and resolve a broad range of technical requests and issues via phone, remote access, email, and face-to-face interactions.Your key responsibilities will include:Providing...
-
IT Service Desk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Davidson Full timeThe OpportunityDavidson is seeking a Service Desk Analyst to join their Information and Communications Services department. This role offers a chance to utilize excellent customer service and technical support skills to maintain crucial IT services for the client's teams.The RoleAs a Service Desk Analyst, you will deliver comprehensive Service Desk support,...
-
Service Desk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Davidson Full timeThe OpportunityDavidson is seeking a dedicated Service Desk Analyst to join their Information and Communications Services department. This role offers an opportunity to utilize your excellent customer service and technical support skills to help maintain crucial IT services for the client's teams.The RoleAs a Service Desk Analyst, you will deliver...
-
Front Desk Administrator
3 weeks ago
Melbourne, Victoria, Australia West Wimmera Health Service Full timeJob Summary:We are seeking a highly skilled and organized Front Desk Administrator to join our team at West Wimmera Health Service. As a key member of our administrative team, you will be responsible for providing exceptional customer service to our patients and visitors, while also ensuring the smooth operation of our front desk.Key Responsibilities:Provide...
-
APS4 Service Desk Analyst
1 month ago
Melbourne, Victoria, Australia Comcare Full timeJob InformationThe Technology and Information Management (TAIM) Unit at Comcare is seeking a highly skilled Service Desk Analyst to join their team. As a key member of the Technology Service Desk team, you will provide responsive and respectful frontline support to users of Comcare's ICT systems.Key ResponsibilitiesProvide responsible, reliable, and...