Help Desk Support Specialist
1 month ago
About the Role
">At Florida Tech, we are seeking an experienced Help Desk Analyst to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our end-users.
Key Responsibilities:
- Provide first-level support via phone and email
- Serve as a point of contact for users and staff
- Manage help desk tickets and assignments
- Ensure timely communication with clients on incident progress
- Document issues and create knowledge base entries
Requirements and Qualifications
- Associate's degree in an IT-related field or equivalent experience
- Experience in IT customer service support
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
About Florida Tech
We are committed to creating a diverse and inclusive environment that supports the academic and professional growth of our employees. Our competitive salary is $55,000 per year, and we offer a comprehensive benefits package including medical, dental, and vision insurance, retirement plan, and paid time off.
EEO Statement
Florida Tech is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status, or retirement status.
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