IT Service Desk Specialist

3 weeks ago


Melbourne, Victoria, Australia First Focus Full time
About Us

First Focus is a leading Managed Service Provider with a strong presence in Australia, New Zealand, Philippines, South Africa, and Ireland. We pride ourselves on being a great place to work, with a dynamic culture, clear vision, and strong leadership.

Career Opportunity

We are seeking an exceptional IT professional with a deep understanding of Managed Services and mid-tier clients' needs to join our team as an IT Service Desk Specialist - Azure Expert.

Salary and Benefits

The successful candidate will be offered a competitive salary between $65,000 and $80,000 per annum, plus superannuation, as part of a comprehensive remuneration package including training and flexible working arrangements.

Job Description

This role involves providing remote service desk support to various environments, from 10 to 500 users, as a point of escalation and subject matter expert (SME). Key responsibilities include:

  • Providing technical expertise in Azure, AD, and M365 environments
  • Delivering support for Azure Intra, Hyper-V, and Citrix cloud infrastructure
  • Performing a wide range of support tasks across multiple technologies
  • Working with experienced solutions experts to maintain best practice environments
Requirements

To succeed in this role, you will need:

  • A deep understanding of end-user support and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • An understanding of ticketing systems and customer service principles
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Up to 10 paid training days per year
  • Support towards certifications and qualifications
  • Hybrid working arrangements
  • Free access to Uprise, including coaching sessions from qualified psychologists or counsellors
  • Opportunities for personal and professional development through our FastTrack mentor program
  • A Tesla company car option (conditions apply)
Diversity and Inclusion

First Focus welcomes applications from Neurodiverse candidates and offers flexible options to support their skills.


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