MSP Service Desk Expert
4 weeks ago
First Focus is a leading Managed Service Provider, renowned for its exceptional service delivery and commitment to excellence. We're growing rapidly, with over 270 staff across the globe, and we're looking for a talented MSP-specialised Service Desk professional to join our team.
We pride ourselves on being a great place to work, with a dynamic culture, clear vision, and strong leadership. Our team members enjoy a supportive and inclusive environment, with opportunities for growth and development.
We're seeking an exceptional IT professional with a deep understanding of Managed Services and mid-tier client needs. As a key member of our Service Desk team, you'll provide remote support to various environments, from 10 to 500 users, and escalate issues as required.
- You will be responsible for supporting a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
- You will deliver support for Azure Intra, Hyper-V, and Citrix cloud infrastructure.
- You will perform a wide range of support tasks across multiple technologies.
- You will occasionally participate in project teams to deploy solutions for customers.
Our values are centered around keeping everyone informed, aligned, supported, and rewarding performance. Some benefits of working with us include:
- A competitive package, including salary, training, and flexible arrangements, estimated at $65k - $80k per year.
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
- We offer hybrid working arrangements to ensure a satisfying work-life balance.
- We encourage ongoing learning and development through up to 10 paid training days per year and support for certifications and qualifications.
- We prioritize equality, charity, and environmental causes through our MAD Council.
- We offer regular social events and a collaborative team culture.
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