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IT Helpdesk Support Specialist
4 weeks ago
Milestone IT is a leading provider of Information & Communication Technology solutions, with a strong focus on delivering exceptional support to our clients.
We are currently seeking an experienced IT Helpdesk Support Engineer to join our team in Perth. As a key member of our Help Desk & IT Support division, you will play a critical role in providing Level 1 support to users over the phone.
Key Responsibilities include:
- Providing IT support over the phone
- Logging tickets and providing first-level support
- Delivering excellent customer service
- Performing hands-on hardware and software support
- Installing, moving, adding, and changing equipment and software
- Maintaining Client's Network
- Conducting proactive and reactive troubleshooting to identify potential problems
In this exciting opportunity, you will have the chance to work with a small team of IT specialists, leveraging your technical expertise to drive results and deliver value to our clients.
To be successful in this role, you will need to possess:
- Detailed knowledge of Ticketing Systems
- Experience working with Windows 10 Operating Systems
- Familiarity with Microsoft Office Suite
- Understanding of Active Directory
- A proven track record of performing in a similar position
- Excellent communication skills
- Ability to work well independently and collaboratively within a small team environment
The estimated salary for this position is $80,000 - $100,000 per annum, depending on experience. This is a fantastic opportunity for someone looking to take their career to the next level in a dynamic and challenging environment.
