Front Office Operations Manager
3 weeks ago
Skilled Jobs Australia is seeking a highly skilled and experienced Front Office Manager to join our team in Mount Isa, Qld.
The successful candidate will be responsible for the effective management of the hotel Front Office operation, ensuring a reputation as a market leader in individualised customer-focused service.
Key Responsibilities:
- Front Office Operations: Manage the Front Office team to achieve sales and marketing targets, drive revenue growth, and maintain high levels of customer satisfaction.
- Guest Services: Ensure efficient guest arrivals and departures, accurate room allocations, and effective check-in/check-out processes.
- Reporting and Analysis: Utilise the Front Office system to produce accurate reports, track key performance indicators, and provide insights for business improvement.
- Team Leadership: Supervise and mentor the Front Office team to ensure excellent customer service, high productivity, and adherence to company policies and procedures.
- Quality and Safety: Maintain high standards of quality and safety, ensuring compliance with WHS and compliance procedures.
Requirements:
- Proven experience in Front Office management or a related field.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer:
- Competitive salary range: $85,000 - $90,000 + super.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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