Front Office Operations Manager
2 weeks ago
Skilled Jobs Australia is seeking a highly skilled and experienced Front Office Manager to join our team in Mount Isa, Qld.
The successful candidate will be responsible for the effective management of the hotel's Front Office operation, ensuring a reputation as a market leader in individualised customer-focused service.
Key Responsibilities:
- Front Office Management: Supervise and manage the Front Office team to achieve sales and marketing targets, ensuring accurate room allocations and check-in/check-out processes.
- Guest Services: Drive sales and marketing targets within the Front Office team, ensuring effective supervision of reservations, guest arrivals, and departures.
- Reporting and Analysis: Utilise the Front Office system to produce accurate reports, meeting operational needs and ensuring full utilisation of the system.
- Team Supervision: Supervise lobby services, ensuring guest arrivals and departures are efficient, and regular liaison with Maintenance to ensure maintenance requests are completed quickly.
- Quality and Safety: Ensure public areas are clean and well-presented, with regular monitoring, and adherence to WHS and Compliance procedures and policies.
Requirements:
- Proven experience in Front Office management or a related field.
- Excellent customer service and communication skills.
- Ability to work effectively in a team environment.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
What We Offer:
- Salary: $85-$90,000 + super.
- Opportunity to work with a reputable company.
- Professional development and growth opportunities.
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