Front Office Manager

1 month ago


Mount Isa, Queensland, Australia Skilled Jobs Australia Full time

Mount Isa Qld

The Front Office Manager will be responsible for the following:

  • Driving customer satisfaction through effective management of the hotel Front Office operation.
  • Supervising reservations, guest arrivals and departures to ensure room allocations and check in/check out processes follow set procedures.
  • Leading the Front Office team to achieve sales and marketing targets based on key deliverables set by the Sales Department.
  • Ensuring accurate use of the Front Office system and producing a range of reports to meet operational needs.
  • Supervising lobby services to ensure guest arrivals and departures are as efficient as possible.
  • Liaising with Maintenance to ensure maintenance requests are completed quickly focusing on guest needs as a priority.
  • Operating an effective night audit function, receivables and reporting with accuracy and attention to detail.
  • Preparing Front Office recurring reports, commenting on key performance indicators.
  • Supporting Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
  • Supporting Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
  • Ensuring public areas are clean and well presented with regular monitoring.
  • Adhering to WHS and Compliance procedures and policies.
  • Salary $85-$90,000 + super


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