Front Office Manager
1 month ago
Mount Isa Qld
The Front Office Manager will be responsible for the following:
- Driving customer satisfaction through effective management of the hotel Front Office operation.
- Supervising reservations, guest arrivals and departures to ensure room allocations and check in/check out processes follow set procedures.
- Leading the Front Office team to achieve sales and marketing targets based on key deliverables set by the Sales Department.
- Ensuring accurate use of the Front Office system and producing a range of reports to meet operational needs.
- Supervising lobby services to ensure guest arrivals and departures are as efficient as possible.
- Liaising with Maintenance to ensure maintenance requests are completed quickly focusing on guest needs as a priority.
- Operating an effective night audit function, receivables and reporting with accuracy and attention to detail.
- Preparing Front Office recurring reports, commenting on key performance indicators.
- Supporting Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
- Supporting Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
- Ensuring public areas are clean and well presented with regular monitoring.
- Adhering to WHS and Compliance procedures and policies.
- Salary $85-$90,000 + super
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Front Office Operations Manager
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