Front Office Operations Manager
4 weeks ago
The Front Office Manager will be responsible for leading the Front Office team to achieve exceptional customer service and operational excellence.
Key Responsibilities:
- Front Office Operations: Manage the Front Office operation to deliver a seamless guest experience, ensuring efficient check-in/check-out processes and accurate room allocations.
- Team Supervision: Supervise and motivate the Front Office team to meet sales and marketing targets, driving revenue growth and customer satisfaction.
- Reporting and Analysis: Utilize the Front Office system to produce accurate reports, analyzing key performance indicators to inform operational decisions.
- Guest Services: Ensure guest arrivals and departures are handled efficiently, with a focus on providing exceptional customer service and resolving any issues promptly.
- Collaboration: Liaise with Maintenance and other departments to ensure seamless operations, prioritizing guest needs and maintaining high standards of cleanliness and maintenance.
- Compliance: Adhere to WHS and Compliance procedures and policies, ensuring a safe and healthy work environment.
Requirements:
- Proven experience in Front Office management or a related field.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Strong customer service focus and attention to detail.
What We Offer:
- A competitive salary of $85-$90,000 + super.
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
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