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Front Office Manager
2 months ago
**Job Summary**
Skilled Jobs Australia is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our front office.
**Key Responsibilities**
- **Manage Front Office Operations**: Oversee the day-to-day activities of the front office, ensuring that all tasks are completed efficiently and effectively.
- **Supervise Reservations and Guest Arrivals**: Ensure that all reservations and guest arrivals are handled in a timely and professional manner, with a focus on providing exceptional customer service.
- **Drive Sales and Marketing Targets**: Work closely with the sales department to drive sales and marketing targets within the front office team, ensuring that key deliverables are met.
- **Utilize Front Office Systems**: Ensure that all front office systems are utilized effectively, with a focus on accuracy and attention to detail.
- **Supervise Lobby Services**: Oversee the supervision of lobby services, ensuring that guest arrivals and departures are handled efficiently and effectively.
- **Liaise with Maintenance**: Regularly liaise with maintenance to ensure that maintenance requests are completed quickly and efficiently, with a focus on guest needs.
- **Operate Night Audit Function**: Ensure that the night audit function is operated effectively, with a focus on accuracy and attention to detail.
- **Prepare Front Office Reports**: Prepare regular front office reports, commenting on key performance indicators and providing insights for improvement.
- **Support Housekeeping and Maintenance**: Work closely with housekeeping and maintenance to ensure that room cleanliness standards are maintained and productivity goals are met.
- **Maintain Public Areas**: Ensure that public areas are clean and well-presented, with regular monitoring and maintenance.
- **Adhere to WHS and Compliance Procedures**: Ensure that all WHS and compliance procedures are adhered to, with a focus on maintaining a safe and healthy work environment.
