Front Office Operations Manager

2 weeks ago

Mount Isa, Queensland, Australia Skilled Jobs Australia Full time
Front Office Manager Job Description

The Front Office Manager will be responsible for leading the Front Office team to achieve exceptional customer service and operational excellence.

Key Responsibilities:

  • Front Office Operations: Manage the Front Office operation to deliver a reputation as a market leader in individualised customer-focused service.
  • Reservations and Guest Arrivals: Ensure effective supervision of all reservations, guest arrivals, and departures, adhering to set procedures and customer-focused standards.
  • Sales and Marketing: Drive sales and marketing targets within the Front Office team, based on key deliverables set by the Sales Department.
  • Front Office Systems: Utilise the Front Office system accurately, producing a range of reports to meet operational needs.
  • Lobby Services: Supervise lobby services to ensure efficient guest arrivals and departures.
  • Maintenance Liaison: Regularly liaise with Maintenance to ensure maintenance requests are completed quickly, prioritising guest needs.
  • Night Audit: Operate an effective night audit function, focusing on accuracy and attention to detail while maintaining customer focus.
  • Reporting and Analysis: Prepare Front Office recurring reports, commenting on key performance indicators.
  • Support Functions: Support Housekeeping and Maintenance to ensure room cleanliness standards and resort assets are maintained while meeting productivity goals.
  • Public Area Maintenance: Ensure public areas are clean and well-presented, with regular monitoring.
  • WHS and Compliance: Adhere to WHS and Compliance procedures and policies.

Requirements:

  • Salary: $85-$90,000 + super

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