Front Office Operations Manager
1 week ago
The Front Office Manager will be responsible for leading the Front Office team to achieve exceptional customer service and operational excellence. Key responsibilities include:
Key Responsibilities:- Front Office Operations: Ensure the smooth operation of the Front Office, including reservations, guest arrivals, and departures.
- Customer Service: Provide exceptional customer service, ensuring that all guests receive a warm and welcoming experience.
- Team Leadership: Lead and motivate the Front Office team to achieve sales and marketing targets.
- Reporting and Analysis: Analyze and report on Front Office performance, identifying areas for improvement and implementing changes to drive results.
- Quality and Safety: Ensure that all Front Office operations are conducted in accordance with company quality and safety standards.
Requirements:
- Proven experience in a Front Office management role.
- Excellent leadership and communication skills.
- Ability to analyze and interpret data to drive business decisions.
- Strong customer service skills.
- Ability to work in a fast-paced environment.
What We Offer:
- A competitive salary package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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