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Service Delivery Manager Lead

1 month ago

Sydney, New South Wales, Australia blueAPACHE Full time

As a leading Managed Service Provider in Australia, blueAPACHE has been recognised for its exceptional service delivery and innovation.

We are now seeking an experienced Team Lead to join our Service Delivery Management team.

About the role:

  • Lead and manage a high-performing team of Service Delivery Managers and Administrators to ensure excellent service delivery to blueAPACHE customers
  • Provide guidance and support to the team to drive performance and professional development
  • Collaborate with internal teams to drive process improvement and efficiency in service delivery
  • Build and maintain strong relationships with key stakeholders, both internal and external
  • Monitor and report on service performance to ensure SLA compliance and customer satisfaction

Key responsibilities will include:

  • Developing and implementing strategies to improve service delivery and customer experience
  • Coordinating with cross-functional teams to resolve service-related issues
  • Providing regular updates to senior management on service performance and customer satisfaction

What you'll need:

  • A bachelor's degree in a relevant field (e.g. business, IT, communications)
  • Proven experience in a leadership or management role, preferably in a service delivery environment
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels
  • Experience working with technology platforms and tools to drive efficiency and productivity

We offer a competitive salary package, including:

  • $120,000 - $150,000 per annum, depending on experience
  • Generous superannuation contributions
  • A range of employee benefits, including health insurance and flexible work arrangements

This is an exciting opportunity to join a dynamic and innovative company that values excellence and customer satisfaction.