Service Delivery Manager

3 weeks ago

Sydney, New South Wales, Australia Optimal Recruitment Full time

Job Title: Service Delivery Manager

">

About the Role:

  • This is an exciting opportunity to join a leading marketing, distribution and sales provider of print solutions as a Service Delivery Manager.
  • The successful candidate will oversee the delivery of exceptional customer service, managing a team of service professionals and ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner.

Key Responsibilities:

  • Manage technical service staff, ensuring they meet their agreed Key Performance Indicators (KPIs).
  • Oversee service delivery in-house or on-site, providing technical and service support to partners and end users.
  • Manage customer technical needs, overseeing service agents' activities and liaising with international partners on service issues.
  • Review and analyze internal service processes, providing strategic advice on service and warranty programs.
  • Budget preparation, tracking, and targets.
  • Management of ongoing team training requirements and certification in accordance with international KPIs.

Requirements:

  • Degree or similar in technical fields or relevant commercial or practical experience.
  • Knowledge of electrical circuitry and/or relevant certifications for working with 120+ volts highly desirable.
  • Previous experience in a service management role.
  • Technical organizational and problem-solving skills.
  • Strong leadership and management skills.
  • Customer service focused.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with other departments and stakeholders.
  • Strong problem-solving and decision-making skills.
  • Knowledge of relevant regulations and standards.
  • Ability to analyze and determine improvements by optimizing workflows, and eliminating waste.
  • Knowledge of wide format printing highly desirable.

Benefits:

  • Free on-site parking.
  • Access to free and confidential Employee Assistance Program.
  • Access to extensive lifestyle, wellbeing and financial discounts and benefits.
  • Employees receive birthday and service anniversary vouchers.
  • Celebrate monthly social events.
  • Close to amenities such as gyms, shops, cafes.
  • Career development opportunities.
  • Supportive leadership team.
  • Excellent team culture.

Educational Requirements: Degree or similar in technical fields or relevant commercial or practical experience.
Estimated Salary Range: AU$90,000 - AU$120,000 per annum, depending on experience.

  • IT Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Company Overview">">Latitude IT is a leading technology solutions provider committed to delivering exceptional services and innovative solutions to its clients.">">Job Summary">We are seeking an experienced IT Service Delivery Manager to lead our Technology Operations team. As a key member of our leadership team, you will be responsible for managing the...

  • Business Service Delivery Manager

    3 weeks ago

    Sydney, New South Wales, Australia ARQ Group Full time

    Service Delivery ManagerA rewarding opportunity awaits for a skilled Service Delivery Manager to join our dynamic team at NCS Australia.About the Role:The Service Delivery Manager is a crucial position that serves as the customer advocate within our business, ensuring the supporting teams are aware of the customers' needs and support requirements. This role...

  • Service Delivery Manager Lead

    4 weeks ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    As a leading Managed Service Provider in Australia, blueAPACHE has been recognised for its exceptional service delivery and innovation.We are now seeking an experienced Team Lead to join our Service Delivery Management team.About the role:Lead and manage a high-performing team of Service Delivery Managers and Administrators to ensure excellent service...

  • Service Delivery Excellence Manager

    3 weeks ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    Job SummaryWe are seeking an experienced Service Delivery Excellence Manager to lead our Service Delivery Management team.About the Role:Lead and manage a team of Service Delivery Managers & Administrators to ensure delivery of exceptional service to blueAPACHE customers.Provide guidance and support to the team, ensuring high performance and professional...

  • Senior Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    About the RoleWe are seeking an experienced Senior Service Delivery Manager to lead our Service Delivery Management team.This is a leadership role that requires strong communication and interpersonal skills, as well as the ability to motivate and develop a high-performing team.Key ResponsibilitiesLead and manage a team of Service Delivery Managers &...

  • Senior Service Delivery Manager

    3 weeks ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    About the RoleWe are seeking an experienced Senior Service Delivery Manager to lead our Service Delivery Management team.As a key member of our team, you will be responsible for:Leading and Managing a Team: Ensure delivery of excellent service to blueAPACHE customers by leading a team of Service Delivery Managers & Administrators.Providing Guidance and...

  • Service Delivery Management Team Manager

    2 weeks ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    About the RoleblueAPACHE is a leading Australian Managed Service Provider, recognised for excellence in customer service delivery.We are seeking an experienced Team Manager to lead our Service Delivery Management team and drive process improvement and efficiency.The successful candidate will have strong leadership skills, excellent communication abilities,...

  • Service Delivery Management Team Manager

    4 weeks ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    blueAPACHE is a leading Managed Service Provider based in Australia, known for its award-winning service delivery.The company's mission is to provide secure and efficient access to systems, anywhere, anytime.We are currently seeking an experienced Service Delivery Management Team Manager to lead our team.About the role:Lead and manage a team of Service...

  • Service Delivery Manager Lead

    4 weeks ago

    Sydney, New South Wales, Australia The Creative Store Full time

    Key Responsibilities:Manage a team of technical services staff to ensure efficient service delivery.Oversee the complete service process, from request to resolution, to provide timely and efficient support to end users, service agents, and dealers.Provide technical and service support to partners and end users, ensuring alignment with company policies and...

  • IT Service Delivery Manager

    3 weeks ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    About AC3 AustraliaAC3 Australia is a leading Australian ICT Managed Services Provider, voted 4th Best Place to Work in Australia. Our purpose is to make technology real for our customers.We are a growing business with a focus on three key areas – Cloud, Infrastructure and DevOps, Cyber Security, and Applications & Data. We support our customers at every...

  • HR Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Lead People Connect HR Advisory Function">We're seeking a seasoned HR Service Delivery Manager to join our IAG team in Sydney. As a key member of our People Connect function, you'll lead the delivery of strategic and operational HR services that drive business outcomes.About the Role">You will be responsible for managing a high-performing team that provides...

  • Service Delivery Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    We are seeking a highly skilled IT Service Delivery Operations Manager to join our team at Latitude IT.This is a rewarding career opportunity that offers a great salary, along with the chance to work with a supportive and collaborative team.About the JobAs an IT Service Delivery Operations Manager, you will be responsible for managing the day-to-day...

  • Assistant Store Manager Opportunity

    4 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    Our purpose of creating the fabric of a better life for our People and Planet is at the heart of everything we do. We believe that everyone should have equal access to opportunities – including education, healthcare and employment.We are seeking an experienced Assistant Store Manager to join our team at Bras N Things Bondi Junction Store. As a key member...

  • Service Delivery Manager

    2 months ago

    Sydney, New South Wales, Australia GFG Alliance Full time

    About the RoleThe Service Delivery Manager is accountable for overseeing IT Service Management (ITSM) operations, metrics, and reporting, with a focus on driving continuous improvements and elevating the maturity of service delivery processes. The role delivers business value in a cost-effective and timely manner, aligned with GFG Alliance's needs, while...

  • Service Delivery Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Aurex Group Full time

    At Aurex Group, we are seeking a highly skilled Service Delivery Operations Manager to join our team in NSW. With a commitment to excellence and customer satisfaction, this role will oversee and optimize soft services operations across multiple states.About the RoleThis is a leadership position that requires strong operational management skills, with a focus...

  • Service Delivery Excellence Manager

    3 weeks ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    At blueAPACHE, we're an Australian-owned award-winning Managed Service Provider recognised for the 5th consecutive year as Mid-Market Partner of the Year at the ARN Innovation Awards.We empower our employees to have secure and efficient access to their systems wherever they are, all the time.To drive our continued growth, we're seeking a seasoned Service...

  • Service Delivery Management Team Lead

    2 months ago

    Sydney, New South Wales, Australia blueAPACHE Full time

    blueAPACHE is a leading Managed Service Provider, recognised for its excellence in service delivery.We are seeking an experienced Team Lead to join our Service Delivery Management team.About the role: Lead and manage a team of Service Delivery Managers & Administrators to ensure delivery of excellent service to blueAPACHE customers Provide guidance and...

  • Operations and Service Delivery Manager

    4 weeks ago

    Sydney, New South Wales, Australia Vertiv Full time

    About the RoleWe are seeking an experienced Operations and Service Delivery Manager to join our team at Vertiv. In this critical role, you will be responsible for managing day-to-day operations of key accounts, overseeing maintenance and audits nationally, and ensuring that service level agreements (SLAs) are met.Key ResponsibilitiesManage the day-to-day...

  • Executive Service Delivery Manager

    3 weeks ago

    Sydney, New South Wales, Australia Aurex Group Full time

    Based in New South Wales, the Aurex Group is a leading provider of facilities management services to multiple states.Compensation PackageA competitive salary package is being offered for this role, including benefits that align with industry standards.The estimated annual salary range for this position is $120,000 - $180,000 AUD.Job OverviewThis role...

  • Service Delivery Leader

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    Unlock Your Potential as a Service Delivery LeaderWe are seeking an experienced Service Delivery Leader to join our Cyber Security Technology team at Macquarie, where you will play a pivotal role in shaping the future of our organization.About Us:Macquarie is a global financial services group with 55 years of unbroken profitability, operating in 34 markets....