Infrastructure Operations Manager and Service Delivery Lead
2 days ago
About Pyramid Global Technologies
We are seeking an experienced Infrastructure Operations Manager/Support Lead to join our team. This is a challenging role that requires strong technical skills, excellent communication abilities, and the ability to work in a fast-paced environment.
**Job Overview:**
The successful candidate will be responsible for building, managing, and supporting our core infrastructure, data centre facilities, and operations. This includes 24/7 support for one of Australia's largest telecom service providers.
**Key Responsibilities:**
• Develop and implement strategies to improve service delivery and customer satisfaction
• Collaborate with internal stakeholders to ensure smooth service transitions and transformations
• Manage governance deliverables, including operational service performance reviews and service improvement plans
• Own end-to-end service delivery, including migration and operations
• Ensure SLA/KPI management and adherence to service delivery milestones
**What We Offer:**
In addition to a competitive salary, we offer a comprehensive benefits package, including opportunities for professional growth and development. Our estimated salary for this role is $120,000 - $180,000 AUD per annum, depending on experience.
**Requirements:**
To be successful in this role, you will need:
- Extensive experience in infrastructure operations and management
- Strong technical skills, including knowledge of cloud computing, virtualization, and data centre operations
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing priorities
We welcome applications from motivated and experienced professionals who are passionate about delivering exceptional service.
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