Service Delivery Management Team Supervisor

2 weeks ago


Sydney, New South Wales, Australia blueAPACHE Full time

About blueAPACHE

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We are an Australian owned and award-winning Managed Service Provider, recognised for the 5th year running as Mid-Market Partner of the Year at the ARN Innovation Awards.

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Our goal is to ensure secure and efficient access to systems for our customers, no matter where they are.

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We are seeking an experienced Team Lead for our Service Delivery Management team due to our exciting growth plans.

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  • The Role:
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  • Lead a team of Service Delivery Managers & Administrators to deliver excellent service to blueAPACHE customers">
  • Provide guidance and support to the team to ensure high performance and professional development">
  • Collaborate with internal teams to drive process improvement and efficiency in service delivery">
  • Build and maintain strong relationships with key stakeholders, both internal and external">
  • Monitor and report on service performance to ensure SLA compliance and customer satisfaction">
    • Key Requirements:
    ">
    • Experience in leading and managing teams in a service delivery environment">
    • Strong leadership and communication skills">
    • Ability to build and maintain strong relationships with stakeholders">
    • Knowledge of service delivery processes and SLAs">
      • What We Offer:
      ">
      • A competitive salary of approximately $120,000 - $150,000 per annum, based on experience">
      • A dynamic and supportive work environment">
      • Ongoing training and professional development opportunities">
      • A collaborative and inclusive workplace culture">

About the Location

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Unfortunately, this information is not available.



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