Service Delivery Management Team Supervisor
2 weeks ago
About blueAPACHE
">We are an Australian owned and award-winning Managed Service Provider, recognised for the 5th year running as Mid-Market Partner of the Year at the ARN Innovation Awards.
">Our goal is to ensure secure and efficient access to systems for our customers, no matter where they are.
">We are seeking an experienced Team Lead for our Service Delivery Management team due to our exciting growth plans.
">- The Role:
- Lead a team of Service Delivery Managers & Administrators to deliver excellent service to blueAPACHE customers">
- Provide guidance and support to the team to ensure high performance and professional development">
- Collaborate with internal teams to drive process improvement and efficiency in service delivery">
- Build and maintain strong relationships with key stakeholders, both internal and external">
- Monitor and report on service performance to ensure SLA compliance and customer satisfaction">
- Key Requirements:
- Experience in leading and managing teams in a service delivery environment">
- Strong leadership and communication skills">
- Ability to build and maintain strong relationships with stakeholders">
- Knowledge of service delivery processes and SLAs">
- What We Offer:
- A competitive salary of approximately $120,000 - $150,000 per annum, based on experience">
- A dynamic and supportive work environment">
- Ongoing training and professional development opportunities">
- A collaborative and inclusive workplace culture">
About the Location
">Unfortunately, this information is not available.
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