Sydney ICT Service Delivery Lead
1 week ago
Lead a Team of Experts in Sydney
We are seeking a highly skilled and motivated ICT Service Manager to join our organisation.
About the Role
As an ICT Service Manager, you will be responsible for overseeing the management of the IT service desk, ensuring service level agreement (SLA) reporting and monitoring, and providing efficient business administration support.
Your Key Responsibilities
- Oversight of IT service desk operations
- Ensure timely resolution of critical incidents
- Implement Continuous Service Improvement Initiatives
- Develop policies and guidelines for effective service delivery
About You
We are looking for an experienced and dedicated professional who possesses a strong combination of technical expertise, leadership skills, and business acumen.
Your Requirements
- Proven track record in IT service management
- Deep understanding of ITIL processes and frameworks
- Strong leadership and communication skills
Benefits
- A competitive annual salary range of $136,220 - $157,539
- An attractive total remuneration package of $174,081
- Ongoing learning and development opportunities
About Our Organisation
We value a diverse and inclusive workplace and actively promote the employment of women, people with a disability, Aboriginal people, LGBTIQA+ and people from culturally and linguistically diverse backgrounds.
Contact Information
For more information, please contact Lauren Hottes at 0448 192 102 or visit our website.
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