Senior Service Delivery Manager

2 days ago


Sydney, New South Wales, Australia blueAPACHE Full time
About the Role

We are seeking an experienced Senior Service Delivery Manager to lead our Service Delivery Management team.

This is a leadership role that requires strong communication and interpersonal skills, as well as the ability to motivate and develop a high-performing team.

Key Responsibilities
  • Lead and manage a team of Service Delivery Managers & Administrators to ensure delivery of excellent service to blueAPACHE customers
  • Provide guidance and support to the team, ensuring high performance and professional development
  • Collaborate with internal teams to drive process improvement and efficiency in service delivery
  • Build and maintain strong relationships with key stakeholders, both internal and external
  • Monitor and report on service performance, ensuring SLA compliance and customer satisfaction
What You'll Need
  • A degree in Business Administration or a related field
  • At least 5 years of experience in a similar role
  • Proven leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to motivate and develop a high-performing team
Salary Range

The estimated salary range for this role is $120,000 - $150,000 per annum, depending on experience.



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