Senior Service Delivery Manager
2 days ago
We are seeking an experienced Senior Service Delivery Manager to lead our Service Delivery Management team.
This is a leadership role that requires strong communication and interpersonal skills, as well as the ability to motivate and develop a high-performing team.
Key Responsibilities- Lead and manage a team of Service Delivery Managers & Administrators to ensure delivery of excellent service to blueAPACHE customers
- Provide guidance and support to the team, ensuring high performance and professional development
- Collaborate with internal teams to drive process improvement and efficiency in service delivery
- Build and maintain strong relationships with key stakeholders, both internal and external
- Monitor and report on service performance, ensuring SLA compliance and customer satisfaction
- A degree in Business Administration or a related field
- At least 5 years of experience in a similar role
- Proven leadership and management skills
- Excellent communication and interpersonal skills
- Ability to motivate and develop a high-performing team
The estimated salary range for this role is $120,000 - $150,000 per annum, depending on experience.
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