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Service Delivery Operations Manager

1 month ago

Sydney, New South Wales, Australia Latitude IT Full time

We are seeking a highly skilled IT Service Delivery Operations Manager to join our team at Latitude IT.

This is a rewarding career opportunity that offers a great salary, along with the chance to work with a supportive and collaborative team.

About the Job

As an IT Service Delivery Operations Manager, you will be responsible for managing the day-to-day activities of our Service Desk function and relevant Technical Support teams. This includes guiding and mentoring a team of experienced IT Support & Service Desk Analysts, working closely with end-users and business stakeholders, including C-Level Executives & Directors, and proactively managing all IT Service Management operating processes (ITIL) and procedures.

You will also be responsible for driving the ongoing evolutions and enhancement of continuous improvement of ITIL standards and practices across the organisation, maintaining and updating service transition plans and artefacts, documenting all IT operational procedures, and ensuring documentation and procedures are always up to date.

In addition, you will be responsible for integrating new applications and systems into the infrastructure environment with a focus towards continuous improvement and assist with implementation activities, vendor management for escalated activities, and dealing with 3rd Party technology vendors for support requirements.

About the Team

You will be joining a dynamic and engaging team that values workplace diversity and equal employment opportunities. We encourage Aboriginal & Torres Strait Islanders, people with a disability, and people from a culturally diverse background to apply.

Requirements

To be successful in this role, you will need to have proven experience working in an IT Ops Leader / IT Service Delivery Manager type capacity, with ITIL service management knowledge and experience. You should also have experience working across IT Operations and Service Desk functions in Enterprise level organisation settings and environments.

In addition, you will need to have experience with managing Service Desk and IT support activities with a focus towards Microsoft technology stacks, technical experience with supporting Microsoft 365, Azure, Azure AD, Exchange Online, and Microsoft technology stacks, and a background working across Cloud, Networks and IT Infrastructure from an IT Operations and IT Service Delivery perspective.

You will also need to have prior experience working with ServiceNow, excellent relationship building skills to work effectively with internal business stakeholders, proven experience with supporting Microsoft Infrastructure technology and operating systems, and extensive experience with ITIL frameworks and methodologies and translating process into meaningful and fit for purpose IT operations, with current ITIL certifications.

A passion for providing high levels of customer service and satisfaction is essential for this role.

What We Offer

We offer a competitive salary of around $120,000 per annum, plus benefits, and the opportunity to work with a supportive and collaborative team. If you are a motivated and experienced IT professional looking for a new challenge, we would love to hear from you.