Service Delivery Management Team Manager
2 weeks ago
blueAPACHE is a leading Australian Managed Service Provider, recognised for excellence in customer service delivery.
We are seeking an experienced Team Manager to lead our Service Delivery Management team and drive process improvement and efficiency.
The successful candidate will have strong leadership skills, excellent communication abilities, and a proven track record of managing high-performing teams.
Main Responsibilities:- Lead and manage a team of Service Delivery Managers & Administrators to ensure delivery of excellent service to blueAPACHE customers.
- Collaborate with internal teams to drive process improvement and efficiency in service delivery.
- Monitor and report on service performance, ensuring SLA compliance and customer satisfaction.
To succeed in this role, you'll need:
- Proven experience in team management and leadership.
- Excellent communication and interpersonal skills.
- Able to work collaboratively with internal teams.
- Familiarity with IT service management processes and practices.
blueAPACHE is an award-winning Managed Service Provider based in Australia. We provide secure and efficient access to systems for our clients, wherever they are in the world.
Estimated Salary Range$120,000 - $180,000 per annum, depending on experience.
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