National Business Development Manager

7 days ago

South Melbourne, Victoria, Australia Belgravia Activities Full time
About the Role

The National Project Manager plays a pivotal role in driving business growth and implementing initiatives to enhance operational efficiency across the franchise network.

This position is responsible for serving as the primary point of contact for franchisees, overseeing the opening of new franchise locations, and managing various company projects aimed at improving operational processes and supporting existing franchisees.

Key Responsibilities:

  • New Site Openings:
  • Act as the primary liaison between the company and new franchisees, ensuring a seamless and successful opening process.
  • Coordinate with internal teams and external stakeholders to facilitate the setup and launch of new franchise locations.
  • Project Management:
  • Lead and manage projects related to franchise growth, operational efficiency, and other company initiatives.
  • Develop detailed project plans, including timelines, resource allocation, and budget management.
  • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project completion.
  • Create and maintain comprehensive project documentation, resource and training manuals.
  • Operational Efficiency:
  • Collaborate with various departments to design and implement programs that enhance operational efficiency across the franchise network.
  • Analyse current processes and identify opportunities for improvement to streamline operations and reduce costs.
  • Support the development and rollout of new systems, tools, and best practices to optimise franchise operations.
  • Franchisee Relations:
  • Build and maintain strong relationships with existing franchisees, providing support and addressing any operational challenges they may encounter.
  • Reporting and Analysis:
  • Prepare and present regular reports on project status, franchisee performance, and operational metrics to senior management.

Requirements:

  • Bachelor's Degree: A degree in Business Administration, Project Management, or a related field. Advanced degrees or certifications (e.g., PMP) are a plus.
  • Project Management Experience: Proven track record in project management, preferably within a franchise or multi-location business environment. Demonstrated success in managing franchise openings and supporting franchise operations is desirable.
  • Franchise Operations Knowledge: Strong understanding of franchise operations and industry best practices is preferred.
  • Communication Skills: Excellent communication and interpersonal skills, with a proven ability to build rapport with franchisees and effectively collaborate with internal teams.
  • Project Management Skills: Demonstrated ability to manage multiple projects simultaneously, prioritise tasks effectively, and work under pressure. Proficiency in project management software and tools is necessary.
  • Problem-Solving and Attention to Detail: Strong problem-solving abilities and meticulous attention to detail, with a track record of identifying issues and implementing effective solutions.

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