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National Account Manager

2 months ago

Melbourne, Victoria, Australia IPAR Full time
About the Role

We are seeking a highly skilled and experienced National Account Manager to join our team at IPAR. As a key member of our business development team, you will be responsible for managing and growing new and existing Personal Injury customers to achieve budgeted revenue and referral numbers.

Key Responsibilities
  • Account Management
    • Establish and maintain strong relationships with key customers to ensure high-quality service experience and customer satisfaction.
    • Coordinate account management processes and operations to drive business growth and revenue.
    • Identify and pursue new business opportunities to expand our customer base.
  • Business Development
    • Develop and implement strategies to grow existing customer relationships and identify new business opportunities.
    • Collaborate with internal stakeholders to ensure seamless delivery of services to customers.
    • Monitor and analyze customer feedback to inform business decisions and improve service delivery.
  • Quality and Compliance
    • Ensure all work is performed in accordance with the HWCA National Consistency Framework and regulatory requirements.
    • Actively support the Quality Management System (QMS) and promote a culture of continuous improvement.
    • Identify and mitigate risks to support business planning and response.
    Requirements
    • Tertiary qualifications in business, marketing, or a related discipline.
    • Proven business development experience, with a strong track record of growing customer relationships and driving revenue growth.
    • Exceptional communication, organizational, and time management skills.
    • Demonstrated knowledge of worker's compensation, rehabilitation, life insurance, and occupational health and safety legislation.
    About IPAR

IPAR is a national occupational rehabilitation provider supporting thousands of people with return to work services. We work with our clients to identify their goals and provide psychological or physical supports to help them live life to its fullest potential. Our core values are always at the heart of the work that we do every day:

  • We act with integrity. We are honest, ethical, and transparent. We inspire trust through open communication.
  • People work together. We enable each other to thrive within a culture of collaboration, fun, and high performance.
  • We take pride in delivering an exceptional and seamless customer experience each and every time.
  • Quality & Innovation is at the forefront of our thinking. We have the courage to actively seek new opportunities and continually improve.
  • We embrace sustainability across all aspects of our business, including financial performance, service, design, and delivering meaningful outcomes for our team, our customers, and the communities that we work in.